AT&T Ruining My Credit Within Cancellation Period & Return Receipt of Equipment
April 21st 2019 I entered a Sam's Club and was guaranteed a total monthly cost of X amount over what i was paying for internet service alone. The sales guy told me that I no longer needed receivers for every TV. He stated the I could use Chromecast and download the App and have access to all the same programming as I would from the receivers. He showed me the total amount with taxes etc. on the contract before signing up, with new bundle I was signing up for. If I recall correctly it was about $50.00 more per month. I signed up and service was installed on 4-26-2019. Upon completion of the equipment install I asked the tech to help me set-up the Chromecast devices and how that worked. He basically laughed giving a look of are you that gullible? He said that would be illegal and it cannot be done. I called to cancel the service on the date of install. Told the Cancellation Dept. the full story and they seemed sincere about wanting to help. They told me they would send out 4 minis to cover the other tvs at no charge and would give me a bill credit for the 24 months to cover the receiver fees. They thanked me for being a loyal customer since 2006 and I felt this was a good enough gesture to accept those terms. However, on June 14th I received a bill for $501. I called the billing dept. immediately and was told they could not find any notes about this deal to retain my account. I went back to the cancellation department and told them they were in breech of contract as what I signed was for a specified amount for a bundle which had not happened and that they were not only double billing internet but not giving the bundled rate on the other account. They said it could take 60 days to bundle. I told them once again I am done that I am within 30 days of install and am closing the account for breech of contract by AT&T. I went to the UPS store dropped off the 4 new minis along with Tivos with extra remotes I had paid full price for from previous service. Fast forward to this week. I am at Costco getting gas and realize I don't have a VISA to use due to card changes. I go in to upgrade my account from Gold to VISA Gold and get denied. I leave baffled as my score is close to 790 thinking (Edited per community guidelines)?? I get home login to Experian to find I.C. Systems has hit my credit report several times with collection notices for $735.00 for $501 in equipment they have receipt of return for and $233.00 cancellation fee when I cancelled immediately when their solution for breach of contract was not met. I have now been on the phone for 3 hours, from Raul in Billing to a billing specialist then on to their billing specialist supervisor who sent me to Directv billing specialist who "escalated" it to another specialist who can get access to closed accounts over 2 years old. Of course, the call transmission went into some weird choppiness that made it impossible to understand what they were saying so I had to slowly repeat my phone number for them to call me back with a better connection. Worlds largest communication company can't even transfer a call on a line without issues...(Edited per community guidelines) is that??? Now on that call after 3 hours and going to see how this ends up... well now I need to speak with a loyalty specialist.. after another 23 minutes...(Edited per community guidelines)!?! Now in cancellation dept with a guy who says he can't get access and cannot apply credits. SO back to square one!?!?!? WTLF now back to billing who says I need accounts receivable who is closed.