New Member
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2 Messages
ATT/Direct TV Account Support
(Edited per community guidelines)o,
I seem to be stuck in the transition (Edited per community guidelines) of ATT/Direct. I'm being billed from Direct TV...no longer ATT. I have a statement with an eight digit number. I try to set up a new account with Direct...can't find my account. Go to the ATT/Direct sign in...meassage says good news we found your account....then it says no TV package. Going in circles. Customer support numbers seem to ba all still ATT folks who can't help. Any ideas?
DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Hello @carguy427, we'll be thrilled to clarify all of your concerns.
If you are currently subscribed to DIRECTV Satellite or STREAM service, meet in a DM, so we can review your account. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).
We will be waiting for you.
-LauraT DIRECTV Community Specialists
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carguy427
New Member
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2 Messages
2 years ago
Hello,
Thanks for the response. Assuming the circle C next to the bell is what you're speaking of....when I click it gives me choices...view profile, profile settings, bookmarks or sign out. Not sure how to start the DM.
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