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M

New Member

Tue, Mar 9, 2021 9:23 PM

Closed

ATT&T Software Update for my DirectTV Account

I have been a DirectTV customer for maybe 20 years.  I just received a call from AT&T telling me I need to update my software at a personal cost of $200 which I have to pay by credit card.

Supposedly, this will be refunded in 4 months.

Why would I do this???  Software updates should be a part of my current subscription.

Why woudn't I term my long-time and supposedly profitable account for Dish Network who seems to want my business???

Accepted Solution

Official Solution

sandblaster

ACE - Expert

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1.3K Messages

9 m ago

That call was not from Directv or ATT. It was a scam. Software updates are free, always have been.

New Member

9 m ago

Thanks.  That was my immediate thought.  Unfortunately, the caller knew information about me.  First...that I am a DirectTV customer.  Then my name and zip code. Very curious.  Would seem ATT&T has a problem with its database.

shannon02

ACE - Expert

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15.3K Messages

9 m ago

Nope, that info is available to anyone that wants to buy it from the dark web.

New Member

9 m ago

I hope they paid a lot for it.  Scary stuff...  Thanks.

Juniper

ACE - Expert

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14K Messages

9 m ago

Name and zip code is usually public information. As for being a DirecTV customer, well if you spam/robocall hundreds/thousands, then some of them are bound to be a customer of DirecTV. So they social engineer you into thinking they have your info.

New Member

9 m ago

Sounds like a scam.

TexasBrit

ACE - Expert

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13.4K Messages

9 m ago

It doesn't just sound like a scam, it IS one. 

Lots of people report the same one. I have had ELEVEN of these calls in the last four weeks.

New Member

9 m ago

I am also having this issue.  There's a 'refresh' marker circling/cycling behind the "Restart Receiver" message.  hellodear.in

Regards, teatv.ltd

(edited)

TexasBrit

ACE - Expert

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13.4K Messages

9 m ago

vermaraj71 - what issue?  This thread is discussing a phone scam. Please start your own thread and tell us exactly what is happening.

New Member

9 m ago

I've been getting those calls too. I almost fell for the scam, but I called ATT to verify. I also submitted a complaint with the FTC.

I block all the calls now but I noticed the calls are spooling my area code. The next time someone calls, I'm going to tell them I know it's a scam and I'm blocking all their calls to take me off their list

TexasBrit

ACE - Expert

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13.4K Messages

9 m ago

Won't help. They just change the number they are spoofing.

TexasBrit

ACE - Expert

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13.4K Messages

7 m ago

This post concerns a scam and has nothing to do with a refresh marker. Please start your own separate thread, telling us what equipment ias showing this issue.

Juniper

ACE - Expert

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14K Messages

7 m ago

@hudabeauty 

Umm your "this issue" has nothing to do with this thread. This is about scam/spoofed calls. You are talking about a technical issue with "Restart Receiver" that have nothing to do with each other.

In the future read a thread before posting to see if it is relevant (or even current as there are some out there that are years out of date). So in this case you will need to start your own thread.

New Member

5 m ago

Restart receiver this seems fake post to me att.com has the best experience in my life

Juniper

ACE - Expert

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14K Messages

5 m ago

@zackwilliams 

Yes that post from a couple months ago does seem to be a fake post with a scam link and has been reported.


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