New Member
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2 Messages
bank info on my account is not mine
Someone paid my bill last year, twice I think, without knowing. It took me bit to figure out what was going on.
The saved banking info on my online account is wrong..... and it won't let me delete it or update it. I can choose to use " pay with a different account" option to input my bank info but cannot update, delete or add a payment account without getting an error.
So today I called.... went from Customer service to technical service who had me call the billing dept.
The billing department said they couldn't see a card associated with my account and asked me to refresh my screen. So I refreshed the screen and the bank account information magically is now my bank account numbers.... so weird.. So I paid my bill and signed out and then signed back in to see if the problem was permanently fixed.....
Sadly someone else's banking information is displayed again...... I hit refresh and it corrected again...
I guess I have a big issue with the fact that I could use someone else's bank account to pay this bill without their consent and if Directv can't explain how or why then it could also happen to me or someone else....
DIRECTVhelp
Community Support
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255K Messages
2 years ago
Hello. I get your picture, and it's not a common situation. Since this is related to your private billing information, it has to be treated in private. I will contact you in a DM to get closer to the situation you experienced. Maria, DIRECTV Social Media Specialist
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Juniper
ACE - Expert
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22.9K Messages
2 years ago
Any payment info used on your account is saved for lifetime of the account (including for unpaid blances after an account is closed that are automatically collected). However, it shouldn't keep resetting the primary payment info.
Hopefully the official Direct Message (DM) you are getting will resolve this. If not, then I would consider a BBB complaint (especially if all payments from that method were in error to begin with).
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mels1981
New Member
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2 Messages
2 years ago
This isn't a misunderstanding. This has been going on for almost a year. It will not let me delete the banking information which isn't mine and never was. I have had this account for over 20 years. The only explanation is technical errors. I have signed on from numerous devices and the incorrect info is always there, sometimes the card expiration date is new or changed.
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Juniper
ACE - Expert
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22.9K Messages
2 years ago
@DIRECTVhelp
That better be a typo as it is not 'always' working properly. Especially when AT&T acquired DirecTV and were migrating the online options and now again with the new co-owner taking over.
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