Being billed TWICE in ONE month 27 days a part!

Directv pulls their payment directly out of my checking account.  I was told they are changing their due/billing date.. I called up there to discuss this with one of their REPS & was told the payment date has been changed & I had NO choice in the matter! I just had $178.11 taken out of my account on 1/3 & then got a bill for $125.31 a few days later telling me they will be pulling it out 1/31! When I called I was told they were adjusting their billings/payment dates & I had NO CHOICE in the matter. In short I was BILLED & will be expected pay the $125.31 on 1/31 even if I did pay them on 1/3 in the amount $178.71.(total of $304.02 for Jan.) I won't have the money because I just paid property taxes & then a few days prior & my retirement check won't come in until 2/8.

Your billing cycle started the day you where installed, on day 2 your bill is made and payed since you are on auto pay, this can't be changed.  You can try disputing the charge with your bank.  You can also file a BBB complaint to kick it to DTV corporate.

I contacted Directv and was told they had CHANGED their billing dates and there was NOTHING I COULD DO about it! I'm retired & just had to pay property taxes & a prior bill to Directv in the amount of $178.11 on Jan 3rd then Directv sends me another bill due on 1/22 for $125.31 a few days AFTER I had paid them the  $178.11 payment.  That's 2 payments in less than a month totaling of $304.02. I tried to speak to the barley English speaking rep who tried to explain that Directv had changed their billing dates & there was nothing I can do.  I told him I was retired, on a budget & if they try to PULL A @2ND PAYMENT OUT OF MY ACCOUNT it was probably going to come back NSF (due to the city  hitting me with property taxes!) I will have to wait & see but the truth is I don't have the money to pay Directv 2 payments in ONE MONTH.  I haven't had a NSF in 20 yrs but it looks like I'm going to get one in a couple days!

Your billing cycle can't be changed.

I was not late & have never been late.  I'm set up on AUTO PAY with ALL my payments with these companies this way they can't state that I was late making my payments.  If a payment was made late it is BECAUSE THE COMPANY PULLED IT LATE not me. But being billed TWICE in one month is ridiculous (especially when you are in your 70's, retired & a widow) Then when I talked to them, they stated that they changed their billing schedule without a thought of when you get your pension or social security. The short of it was the fact that I was  billed TWICE in 20 days for a total of $304.02 when my normal bill ranges from $160 to $180 (max). I was told it was due to the change of the billing date I was billed for $178.71 on 1/3 & will be billed for $125.31 for 1/31/23 total of $304.02 for the month of January!  I waer they get you coming & going.

Historically DirecTV billing dates can not be changed. I have not seen any notice to say that they (AT&T or the new co-owner) are updating this.

I would review the last fiew bills. I wonder if that payment that processed 1/3 was supposed to be in December. If so, though by this point you still would have made those two payments regardless, it does throw one off when it didn't go through at the expected time.

My payment/bill is an AUTO pull.  ATT sends me a notice of when they are going to pull & for how much.  Which was done.  When I called about the 2nd billing coming on the heels of the one I just paid (like a week later) I was told they were changing the billing date.  I expressed my concern about this since I am retired on widow & on a budget PLUS I had to pay a property tax bill I HAD to pay on a certain day which I did (which was between the  FIRST Directv billing & the SECOND Directv bill!  I was NOT given a choice about the days of the payments pull on either them. Directv pulled their payment BUT TWICE IN MONTH MONTH LESS THAN 20 DAYS APART, COME ON!!

BUT TWICE IN MONTH MONTH LESS THAN 20 DAYS APART, COME ON!!

Your original post said 27 days apart, now you are claiming less than 20 days apart, which is it? As long as the two payments were for different dates, I don’t see the problem, it’s money you owe anyway. I understand the issue it caused you but if the cause really was a change to the billing date, that should be a one time issue but did your bill cycle dates actually change or did the autopay date change? Plus since you received advanced notice, you could have turned off autopay and paid manually.

How come I getting LATE PAYMENT notices when the payments are taken DIRECTLY from either my ATM CARD or Checking acct & show CLEARED!! I can't get a straight answer everyone I talk to sounds they are from Japan or Guam & are reading from a posted note card. 

my DIRECTV payments are pulled directly from my checking acct each month.  BUT I keep getting PAST DUE notices when the bills are showed PAID. I have tried to talk to someone about this but I have been talked down to like I was an stupid child. There is one thing I am not is stupid.  Try working for the country's largest insurance co for over 50 yrs and having to deal with Pro football & basketball players including handling their bills AND claims so I assume I can talk to someone about my TV billings not being the same or changing by $100+ one month from the next without a reason why? & getting a barley English speaking person who wants to hang up on you or cuss you out because you are asking questions that THEY CAN NOT ANSWER!!

@Tvan9250 

I would verify if the notices are for the same account. If they are then that is a weird system glitch that agents over the phone will normally have no way to fix themselves. Perhaps requesting a supervisor to see if they can escalate the issue to their internal IT to fix the issue. Otherwise a BBB complaint might be needed as goes to the corporate level, but that is a bit extreme for just a notice error.

Though if payment is deducted from your financial institution and posted on your DirecTV account, you might be able to submit this through a payment dispute for "Missing Payment" (since it is missing for the notification system). I would try this before the BBB complaint at the very least: www.direcv.com/paymentdispute 

However, if it turns out to be for another account then have customer support look up the other account and check the details. Though if that is for an account you never had then you can dispute it: www.directv.com/notmyaccount