Bill Credit

no they don’t prorate bills. If he cancelled mid bill cycle

@godwin42

If he was on autopay, then there should not be a bill credit as that pays the full bill (no more, no less). No matter what day you choose to stop using the service you are still responsible for the full bill month, but will receive service for those days (though returning boxes back early means you can't use what you are paying for).

Here is the notice sent to us customers in 2018:

Please read this if you receive DIRECTV, AT&T U-verse® TV, AT&T Internet, AT&T Phone, and/or AT&T Fixed Wireless service(s). We want to remind you that you’re billed in advance for recurring service(s) and/or programming charges and applicable fees based on the terms of your current service agreement(s) with us. Starting January 14, 2019, subject to applicable laws, we’re updating your agreement(s) to include your recurring service(s)/programming charges and fees won’t be prorated if you cancel the above service(s) on any day other than the last day of your billing cycle. Your service(s) will continue until the end of your billing cycle but you won’t get a refund (prorated credits) for any remaining days left in your billing cycle. For products not listed above, refer to their terms of service for more information.

Questions about this change? Go to att.com/ProrationPolicy for more information and to see the revised section of your service agreement(s).

As noted above, there shouldn’t be any credit after everything is cancelled but if there is, yes, they will issue a refund. I believe any refund is sent as a prepaid debit card now.