Bill DirecTV for hours spent

You don't bill companies for time you spend on customer support. Sending an invoice would be getting thrown in the trash as it is not billable.

In your other post you mentioned closing your DirecTV account and opening a new one (would have been more productive to lead with the actual issue instead of the question that bears no fruit). That is a problem right there. It is one account, so you place a Movers order. Assuming the original account was yours (and not a former roommate's), then an agent got a new account commission (which has been an absolute no-no for them), and you lose your tenure built up. I would definitely submit a complaint on that.

The issue will be that getting that new equipment would come with a 24-month agreement, even if it wasn't a new account. Upon install that would be valid unless it was an exact equivalent of what you had before (not a new line of equipment or more TVs). With this situation that might be disputable.

First step is speaking with the cancellation/retention department of DirecTV, perhaps requesting a supervisor, for ideally the quickest resolution. If that doesn't work, file a BBB complaint as that will go to the corporate level.

100% agree. They threw away the 13 year customer track record. Knew I had prior account. Will follow your advice on BBB. So unfortunate, but the commission make sense. 

@DIRECTVhelp I feel like I am failing some IQ test here,  but I dont see any chat icon next the bell icon in top right. Do I need to enable something?

The chat icon is where that m is on my firefox browser.

Thanks it looks like it shows up only when you get your first message.

In the interest of full transparency, and making my point on wasting time, this is the update on the DM. No idea what this has to do with my situation. Was hopeful for some progress, but alas an apparently random message out of context response.

"Thank you for your patience, I was able to review the account and found out that the new bill which started on the 17th of this month will be generated on the new billing cycle on the same date of June. Alex, DIRECTV Community Specialist"

I guess BBB moves forward, so annoying spending this much time for $400, but it's the principle that matter and incorrect incentives to open new accounts. I have 3!

@DIRECTVhelp  that for the help in reminding me when the ETF is due, I think I could have saved myself 30 mins of DM. So much for the help

FYI @Juniper filed with BBB