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Billed for two accounts for over a year
I have been billed for two accounts for over an a year. Directv setup two accounts when I moved and I have been subsequently billed twice for almost a year. I tried calling multiple times and nothing has happened.
shannon02
ACE - Expert
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21K Messages
4 years ago
Did you dispute this within 60 days?
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Juniper
ACE - Expert
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22.9K Messages
4 years ago
Setup 2 accounts when you moved, or opened a new one instead of moving the existing one?
DirecTV has had a 60 day billing dispute policy, though up to 3 bill cycles (so prior 60 days plus how many in the current one) is not unheard of. As over a year is well beyond that, your next step would be a BBB complaint to send this to the corporate level.
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