New Member
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3 Messages
Billing is not correct
I see my "promotion" discount is in month 11 of 12 months. I was verbally told I'd get 24 months at the price on my statement. I need the price to stay the same through 12 months more, OR, (as I was going to do last year ) I'll switch back to DISH and take advantage of their $300 prepaid Mastercard Deal.
Accepted Solution
Official Solution
Juniper
ACE - Expert
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22.9K Messages
4 years ago
Order confirmation and monthly bill verify if 12 or 24 month discount. Would have been showing for about the last year's worth of bills since started.
Also there is no 12 or 24 month price of statement. You may get a discount for that time but it is not a promise of total coast as base cost is subject to change (in particular because of rising costs from the networks that ALL providers deal with).
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Constructive
Employee
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34K Messages
4 years ago
Sorry promotions are for only 1 year of a 2 year contract regardless of what you were told verbally.
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