New Member
Brazzzer (Porn) Added 3 months in a row without my permission
I am a 25 year Direct TV customer and have never had any problems. Something is going on with Direct TV and Brazzers and it is on DirectTV’s end not the customers as I am not the only customer this is happening to.
On my 1/17 – 2/16/21, there was a $29.99 charge for Brazzers TV. No one in my household ordered it. I spoke to a customer service representative at AT&T. He assured me that the charge would be credited to my account the next month and he gave me an additional $10 credit for the inconvenience.
The next billing cycle 2/17 – 3/16/21, I received my $10 inconvenience credit, but there was a $29.99 charge for Brazzers TV again. I called and spoke to AT&T again. I was informed that it was first ordered on December 30 via my remote. It was then removed on January 18 and then immediately are ordered on that day, also via my remote. I was denied being credited for the Brazzer charges as AT&T claims it was ordered through my remote. No one in my house ordered it. The representative ensured me that the program was canceled and would not longer be showing up on my account. I immediately put on parental controls to block adult programing on my remote and it is still on my remote.
About a week later, I started receiving calls from someone claiming they are from AT&T and that I canceled a service and need to turn in equipment to a FedEx or UPS store. I called AT&T, they assured me that I do not need to return any equipment, and the Brazzers is canceled. I was also informed that the call was a scam as they did not call.
On the bill period 3/17 – 4/16, Brazziers TV is back on my bill for $29.99. I am very frustrated as now one has ordered it. I want $89.97 plus taxes and fees paid on this and to never have to deal with this issue again. If this isn’t resolved quickly and permanently, I will be forced to end all my services with AT&T.
Juniper
ACE - Expert
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23.4K Messages
5 years ago
Call DirecTV and when you get the voice prompt say "cancel". Normally the retention agents are more experienced, though you can request a supervisor if needed. In addition to removing the service they can verify where it is being added, such as by an agent (as if you had called in), by the remote, online, etc. If it turns out agent added, but the system didn't register a call (so agent going in without proper reason), then they can escalate that.
Make sure parental controls are set on each receiver as they have their own individual settings. That setting is not on the remote but the receiver itself. If you have any Mini Genies (Clients), they share the settings of the main Genie (receiver).
This is a public forum of other customers so we cannot access your account. You still will need to call to resolve. If it does not, the next step would be a BBB complaint as that hits the corporate level.
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grangrose
New Member
5 years ago
Thank you Juniper!
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