3 Messages
calling Direct TV from Europe
I just realized my overseas trip will extend through February. I would like to suspend my service for two months but I must call DirectTV to do so. Unfortunately the only two numbers I can find are not working for me calling from Brussels. Is there a non toll free number I can use?
Thanks.
Accepted Solution
DIRECTVhelp
Community Support
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254.5K Messages
13 days ago
Hi, @CDunn. We have a specialist available to help you with your post. We'll send you a DM to discuss further. Sophie, DIRECTV Community Specialist
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Accepted Solution
CDunn
3 Messages
13 days ago
I was able to put a suspend on my account for two months via the chat on the DTV website. I got an agent who was willing to order the suspension for me without me having to call them as they understood that wasn't possible from overseas.
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shannon02
ACE - Expert
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20.7K Messages
13 days ago
No, DTV is only allowed to service the US market so there is no need for a international number.
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shannon02
ACE - Expert
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20.7K Messages
13 days ago
AFAIK that doesn't work, hopefully DTV help maybe able to do it.
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Juniper
ACE - Expert
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22.5K Messages
12 days ago
Whether online chat on their website (unfortunately not the most reliable), or an official DM in the forum (better track record), make sure to keep record of the transcripts.
Suspend will need account to either be on Autopay or for account balance at $0 when the suspension starts. Bill will prorate upon reactivation, so 1st bill is normally higher than a normal one as it includes however many days were left in the cycle when it turned on. Be aware there was a $5 monthly "vacation hold" added to suspends after AT&T acquired DirecTV (not sure if the remaining owner will be keeping that or not).
For a quick breakdown of suspends here is their official support page:
Pause or suspend your DIRECTV account
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CDunn
3 Messages
12 days ago
MY ISSUE HAS BEEN SOLVED. Please I do not need anymore responses. Thank you.
(edited)
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