New Member
•
29 Messages
Can someone assure me that I will not be charged anything if installation of satellite services fails?
I tried to set up services through DTV and the installer could not complete the job. Is there any chance I am charged in this situation (monthly, equipment, early termination fees)? The account info tells me I still have $ due coming up, but I don't know it that's accurate or not. Customer service isn't too helpful - they told me I had cancelled...maybe...I have no evidence of this fact though so I am not really sure.
Thanks
litzdog911
ACE - Sage
•
46.4K Messages
2 years ago
You should not be. The installer should have noted that no installation was possible and you won't be charged anything.
Why couldn't the installer complete the job?
0
0
Juniper
ACE - Expert
•
22.9K Messages
2 years ago
Tech cannot install, they close appointment noting the reason. That doesn't cancel the order, for that you call DirecTV and say "cancel" at the voice prompt to speak to the correct department. Agent then cancels the account up on your request (after trying to find a way to retain the order first of course).
As long as order was canceled there is no further charges. If anything was paid ahead of time for the order, those charges are reversed (historically within 48 hours).
0
0
dolphinseal
New Member
•
29 Messages
2 years ago
@litzdog911 Thanks I hope not. They didn't have a tall enough ladder for the house, the siding material on the house wasn't something they wanted to drill into, they didn't have pole clamps on hand, etc.
0
0
nabukl
ACE - Professor
•
2.3K Messages
2 years ago
Call directv and cancel the actual order, tech on site can not cancel the sales order only the work order.
0
0
shannon02
ACE - Expert
•
21.1K Messages
2 years ago
There are pole mounts on the ground.
0
0