Contributor
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1 Message
Can you hire monkeys instead of your customer service
Your direct tv disconnect my service by mistake and when i called to get the issue resolved they told me that i have to pay the early cancellation fee and sign up for another 2 years of service so i can get my service back. I have all my conversation recoreded and i can send it to you. I mean a monky might have a better sense than someone like that. You will never be able to have a good clients with a service like that
shannon02
ACE - Expert
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21.1K Messages
6 years ago
This is a customer to customer forum not DTV support.
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Juniper
ACE - Expert
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22.9K Messages
6 years ago
That agent was completely in the wrong. If service canceled in error than they should absolutely turn it back on. Even if account was voluntarily canceled, or non-payment, you don't pay the early cancellation fee itself as once reactivated that is reversed. Sounds like you were talking to a new account sales agent who was trying to fraudulently get commission for a new account instead of directing you to the department you needed.
Call DirecTV 1-800-531-5000 and when you get the voice system say "cancel" as this should route you directly to the retention/cancelation department. Provided no additional issues from the new billing account system everybody is being moved to, then they should be able to reactivate the account fairly easily.
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