Contributor
CANCEL MY DIRECT TV
I've requested this to be cancelled 4 times now and your agents keep leaving my chat. Do I need to sue?
Contributor
I've requested this to be cancelled 4 times now and your agents keep leaving my chat. Do I need to sue?
sandblaster
ACE - Expert
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2K Messages
6 years ago
Quit trying to cancel through chat. Call.
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litzdog911
ACE - Sage
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46.4K Messages
6 years ago
You can only cancel by calling them directly .... 1 800 531 5000
Say "cancel" at the voice prompt.
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Juniper
ACE - Expert
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23K Messages
6 years ago
The problem is that you are not using the correct process. You cannot cancel service via the Chat option. That is only there to supplement customer service, not a way to completely avoid calling in.
Like most companies you must call DirecTV (say "cancel" at the voice prompt to route you directly). This is because they want a live agent to talk with you about the situation and see what they can do to retain you as a customer. If there offers do not work for you, then they have disclosures to go over.
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Rickster52
Tutor
6 years ago
Keep in mind they won't turn it off until your next billing cycle. You will be charged for service until then...want it, or not.
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