canceling service and having a prorated bill

          I have recently cancelled my subscription to AT&T Direct TV service, I called to cancel  on the 26th of December, which was a day before my new billing cycle, but realized my new service wouldn't be installed until the 28th of December. So, the agent informed me that because I was keeping my service active for 2 extra days I would be charged $15 for my usage. I agreed to the charges and had my new service installed on the 28th of December. I kept AT&T service 1 extra day just to make sure everything was working and canceled service effective the morning of the 29th of December. As I checked my service was disconnected immediately. Now I have received a bill for the entire month of service from December 27th to the 26th of January, with a total due of $$227.53! I am expected to pay $113.77 for 1 day of service?

         I am writing this in hopes someone at this company will be able to help me and I am sure many other customers that will be hurt by your practices in dishonest and sneaky cancellation costs. I am especially upset since the 2 years I had this service were horrible. The first year I had technicians out quite a few times because the internet would constantly go out for hours each day and part of my living is on the internet. So after that was finally resolved I turned my attention to the tv service that was always wonky (terrible), my programs in the middle of them would go blue  and my service would have to "reconnect", if I had the channel on the same network for a few hours then tried to change the channel the tv would go blue and have to "reconnect", it would record wrong programs. This by the way wasn't occasionally, this was almost daily! So in all this time I could have cancelled for a fine of $20 a month but at the time it was over a $200 bill and I thought I'd give AT$T time to work their magic. Also, the pandemic hit and I couldn't change service for nearly 8 months because it was hard to get technicians inside homes and their appointments were back logged. 

         After all this I am being punished for having AT$T by being fined $113.77 x 2= $227.53. I have lost my job due to covid and have been out of work for over 8 months, I have lost my health insurance and am not sure how much longer I can pay my mortgage but your company, in the state of Michigan, (which makes me wonder which states allow the prorated bill?) does not allow you to prorate my bill of service for 2days?! During a Pandemic! When people are starving and losing their homes! You demand payment of $113.77 x 2= $227.53!!! CRAZY! I am especially upset since the operator(agent) on the 26th of December LIED TO ME and told me I would be charged $15 for 2 days of extra service, which I agreed to not $227.53 for 2 days of service. 

         I am truly appalled if this can not be contested since it was told me that other states have rights to prorated billing, so there is a way to change this ridiculous charge and be better as a company!  The only way legally I can compare this to is this, if I was renting a room and I left my belongings inside the property over the the contracted date because they cannot re-rent the space until the next month and billing cycle (or PRORATE) they lose that capital so the occupant gets charged for the entire month, but this is a switch that needs to be flipped and WAS flipped to disconnect service that day. I had agreed to the aforementioned agent of a $15 charge for 2 extra days of service, and returned all of your property, as demanded, before the 19th of January or else more charges would incur!! So I am being charged for a months worth of service when I will be penalized for using that said service until the end of YOUR COMPANY'S contracted date!  I await some response, hopefully with good news. Thank you for your time in reading this and hopefully empathizing with my situation, since mine is not unique to most hard working, frightened Americans trying to navigate through this Pandemic and remembering which Major Corporations were able to be there for their on-time paying, contract-til the end- finishing customers needed the slightest bit of help, like not being charged $113.77 x2= $277.53 for 2 days of service. 

                                                                                   Thank you again - Shayna (Edited to remove personal information)