They have made canceling the service and turning off autopay impossible for anyone handling the affairs of a parent who has died. What is the exact procedure for doing this. If it requires a death certificate, where do you send that. I am outraged at how difficult this is and the stress it puts on survivors is shameful.
To better assist you and to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
Let retention/cancellation agent know account owner is deceased.
Used to be agent would process and submit to back office to verify.
Since AT&T, Death Certificate is provided first to ensure valid request.
Might have to take documentation to a corporate store to submit for verification.
Any boxes that are still recoverable you take to a participating FedEx or The UPS Store for free return. You will need your father's account number to do so. Make sure to keep receipt showing they took possession of the equipment. To see if returnable, what are the models of each box?
An alternative that should be advised is that the surviving spouse may take over the account (including any remaining time on a service agreement), if they so choose. Nobody else may take over the account as it remains tied to the original account owner's SSN.
s_phillips
New Member
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4 Messages
3 years ago
They have made canceling the service and turning off autopay impossible for anyone handling the affairs of a parent who has died. What is the exact procedure for doing this. If it requires a death certificate, where do you send that. I am outraged at how difficult this is and the stress it puts on survivors is shameful.
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
Hi @s_phillips
To better assist you and to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
We will be here to help.
Katherine, DIRECTV Community Specialist
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s_phillips
New Member
•
4 Messages
3 years ago
This did not answer my question. What is the process for cancelling my dead father's account?
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goldw1800
ACE - Professor
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2K Messages
3 years ago
@s_phillips
Sorry for your loss -- Please try one of these links below for help
Contacts | AT&T (att.com)
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Juniper
ACE - Expert
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22.9K Messages
3 years ago
Call DirecTV's customer support number.
Get the voice system, say "cancel".
Let retention/cancellation agent know account owner is deceased.
Used to be agent would process and submit to back office to verify.
Since AT&T, Death Certificate is provided first to ensure valid request.
Might have to take documentation to a corporate store to submit for verification.
Any boxes that are still recoverable you take to a participating FedEx or The UPS Store for free return. You will need your father's account number to do so. Make sure to keep receipt showing they took possession of the equipment. To see if returnable, what are the models of each box?
An alternative that should be advised is that the surviving spouse may take over the account (including any remaining time on a service agreement), if they so choose. Nobody else may take over the account as it remains tied to the original account owner's SSN.
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