Contributor
Cancellation and NFL Sunday ticket
I called to cancel my my whole DirecTv service on Aug 14, including my NFL Sunday Ticket. I got another bill so I called again on Aug 23rd and was told it would be removed. Now they are telling me that I owe for the first payment for the NFL Sunday Ticket plus late fees, oh and of course taxes. The so called manager, who sounded a lot like the first guy I spoke to, told me since I didn't pay my July 24, before I cancelled my DTV service those charges will remain valid. When I cancelled my service and NFL Ticket the charges should have been reversed. All my other charges were but not the NFL Sunday Ticket charge. This is NOT right. I asked for someone higher than him and was told I would have to wait for a call call as no one higher was in the building.
Sincerely
Totally POed
DIRECTVhelp
Community Support
•
255.1K Messages
5 years ago
Hey, @SincerelyPOed.
Thanks for reaching out to the forums team! We know how important and time sensitive billing issues can be, so we encourage you to contact our voice or chat teams for expedited service. Once you select your product, just scroll down to the bottom and choose to chat live. Please let us know if you have any other questions we can assist with!
Ramses, AT&T Community Specialist
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