New Member
Cancellation of Direct TV service.
Third try to cancel this service and I have already sent the equipment back.
My email, Password and codes do not work online. Spoke with someone who told me to go to
local office and show ID and change code. I did this yesterday. Does not work as they do not have direct TV anymore
and were unable to help me. Please email instructions to [email scrubbed] or call (Edited as per community guidelines). Thank you.
TexasBrit
ACE - Expert
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14.1K Messages
5 years ago
Where did you send your equipment?
Call Directv and at the prompt say "cancel".
You can't cancel an account through ATT stores.
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Juniper
ACE - Expert
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23.4K Messages
5 years ago
The only way to cancel is to call DirecTV. When you get the voice system say "cancel" so that you are routed directly to the correct department to discuss it with you.
DirecTV does not have local offices/stores of their own. Even AT&T store employees don't work for the DirecTV side. They are similar to 3rd party retailers and can only send new orders for service, but not manage existing accounts. Though they may have limited access to help verify identity if you have forgotten the password you use when you call (which has nothing to do with your online account password).
Only account password is reset online, or via their web unlock team (over the phone only, not in an AT&T store). However once service is canceled, then online access is no longer available. At that point everything is over the phone only (assumedly so a live agent can see if they have an option to get you to reactivate service).
This is a public forum of other customers. We can give guidance on many things, but for official support your option is to call. Though with equipment sent back and online access not available, that indicates service is canceled.
(edited)
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goldw1800
ACE - Professor
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2K Messages
5 years ago
Try this link
Contacts | AT&T (att.com)
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