4 Messages
Cancelled DIRECTV and was charged $135 even though I returned equipment and had bill saying I OWED ZERO. DIRECTV is a scam
I have had DIRECTV for over 30 years. I have never in my entire life been so frustrated and cannot believe the way I was treated by this company. I cancelled my DIRECTV satellite package at the beginning of July. I shipped the equipment within 2 days of cancelling through UPS. I received a bill on July 12th saying that I owed $0.00 and that my DIRECTV was disconnected. I owed no money and then today, August 14th I received a text saying my bill was past due even though my account closed. I was still able to login and saw that my "account is in collections". It makes no sense that my account is in collections because my account is cancelled and I returned my equipment. I called customer service and was given answers that made no sense and the agent said one thing, then said another thing. First she said that my equipment was not returned and I gave her the UPS tracking that confirmed the return. Now she completely changes what she said and says that part of the equipment I returned was not working. Nothing was broken and it was all in working condition. After more than 20 minutes of staying on the phone with this woman she could not give me one answer to explain the charges. I was charged $135 after being told I owed nothing and then DIRECTV sent this "past due" bill to collections even though I never received anything in the mail and had already confirmed with DIRECTV that I owed nothing. This is a literally a scam and reading through the forum they have done this to over AT LEAST 30 other long time customers. This is absolutely atrocious and I will tell every person I know not to use DIRECTV because they will scam you and take your money. This ruined my entire day and I cannot believe that I was ever a DIRECTV customer to begin with. SHAME ON YOU DIRECTV.
kluedloff
4 Messages
3 months ago
I sent it with the prepaid label they sent me and it was confirmed by DIRECTV that it was received. I was only able to login to see that I had a collection on my account. I don't know what to tell you but it let me log in only to that page to show that there was a collection past due. On the prepaid label they give a receipt that allows to track to follow to make sure it is delivered, so again I don't understand why you said there would not be one. It was returned 100% correctly and DIRECTV had the nerve to first tell me it never arrived, which was not true then they changed there answer very quick to saying it was broken. It was not. This is not a problem with a return and they told me more then once that the account was disconnected and that I owed $0, yet this comes up more than a month later, with no bill in the mail and it is being sent to collections. I have read through 30 different complaints with the exact situation and they were all charged even after doing everything correctly. You don't work for DIRECTV apparently but are defending them. I was charged $135 for doing everything right and the customer service was trying to find a reason for the charge even though there was not one. It is a scam and being a customer for 30 years and to be treated without absolute disrespect is just plain rude.
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shannon02
ACE - Expert
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20.6K Messages
3 months ago
DTV doesn't send only a label they send a box, a label only is usually for sending it to a recycling center. Unless DTVhelp sends you a DM/PM you can try a BBB complainant.
(edited)
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kluedloff
4 Messages
3 months ago
Hi Shannon,
This is what I meant. They sent me the box and label. Sorry for not clarifying
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kluedloff
4 Messages
3 months ago
I don't know what to tell you. They gave me a box and label to return the equipment in. I do not understand why are you are telling me I am wrong when that is what happened. It was returned to Directv and you are not reading what I said clearly. They lied and said it wasn't received until they looked and saw it was returned and then they just made it up that it did not work. Customer service had no idea what they were saying. It was returned. When you are a customer for 30 years and this is how your treated it feels like a slap in the face. Was not saying I should get special treatment because I have had it for 3 decades. Simply saying that they do not care about there customers no matter how loyal they are. The tone of your message is coming off so badly and clearly I have had a pretty awful day.
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