Contributor
Cannot Get Instructions to return DirectTV equipment
We closed our Direct TV account on 1/19/2021 and were told that we would be emailed instructions on how to return equipment. After waiting 7 days, we called again on 1/26/2021. We were told that we would be sent a label to return equipment to UPS store. Today is 1/31/2021 and we have received nothing. How long do I have before we're charged a fee for not returning equipment? What else should I do to return equipment?
shannon02
ACE - Expert
•
21.1K Messages
4 years ago
What are the model numbers? You take returnable receivers to a UPS/FedEx store to scan them in and keep the receipt there are no labels needed.
0
Juniper
ACE - Expert
•
23K Messages
4 years ago
What are the models of each box? Perhaps not all (or any) are returnable.
DirecTV does not send you a UPS label. Here is the correct process.
0
0
WiseWomanMimi
Contributor
4 years ago
Thank you
0
0