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W

New Member

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1 Message

Tuesday, November 29th, 2022 4:56 AM

Cannot Log Into Starz App

When I go to log into Starz online, or on my Apple TV, or even on my phone, I am given the error message:

Authentication Error

You are not authorized for STARZ service
I do have the Starz package on my Directv.  I have tried restarting my laptop and refreshing the Apps to no avail.  Is there something that I need to do to rectify this situation?
DIRECTVhelp

Community Support

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16.9K Messages

2 months ago

Hi @WanderLustThoughts, let's give you a helping hand to get your STARZ subscription back on.

 

Please mee ust in a Direct Message, and we'll take a closer look. Check your DIRECTV Message Inbox to get started. (It's the chat icon next to the bell icon in the upper right corner of the Forums)
Angie, DIRECTV Community Specialist
Juniper

ACE - Expert

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17.6K Messages

2 months ago

Make sure you can log into your DirecTV account as uses the same login. You can also try refreshing DirecTV's service authorizations. www.directv.com/refresh 


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