Can't cancel service

What number are you calling?

See the correct phone numbers below. 

Sorry to have to tell you this but in order to cancel you will have to call customer service and wait on the phone!  It (Edited per community guidelines) because you used to be able to cancel through your online account but they found that they lost too many customers that way and now they want you to talk to a retention agent before canceling to try and keep you with their service.  If you call and tell the automated bot to cancel your service you will be transferred to the retention department so that you can cancel.  Good luck with your new service.

You call and speak to a live person. A computer cannot figure out tone or context. So they want the opportunity to resolve whatever is making you consider leaving. Failing that, they have disclosures to go over to ensure you understand the cancellation process. Requiring a live person should not be illegal. Our lives are not completely run by robots (yet).

Make sure you are calling the DirecTV specific number (listed in my signature) and when you get the voice system say "cancel". Though there is no trick to avoid hold times (they are still a bit short staffed and there is a shuffle since the new co-owner took over), this at least avoids additional transfers to minimize what that wait time is.

Certainly ask if any discounts are available, but be aware there may not be. There certainly are no permanent discounts as they are temporary perks. No mater what provider you have, review the channels you mainly watch so you don't go to a higher tier than you are making proper use of.

Side note, like most other providers, your bill is not prorated upon canceling. So you still pay for the entire service month as cancellation goes through at the end of it. Be aware of your service dates before you call.

I have called every number related to DirecTV satellite. I have even called ATT, which simply routes me back to DirecTV. And the problem is not me avoiding a live person - I CAN'T talk to a live person. I give the robot all the data necessary to connect to an agent for cancellation, the bot tells me to hold on, and I am switched right back to the very beginning of the phone tree to start all over again. It's an endless, pointless loop. DirecTV quite obviously doesn't want cancellations, so this is their weenie way of preventing them. Don't believe me? Just for fun, try to call in and cancel YOUR service. See where it gets you!

And by the way, yes, requiring phone cancellations only SHOULD be illegal. I can cancel virtually every other service and utility in my life online. I can set up bank accounts and close them without ever having to talk to a live person. Why is DirecTV so special? We all know the truth - if it were easy to cancel, half of DirecTV's customer base would cancel. Apparently, it hasn't occurred to DirecTV that proper, honorable customer retention comes through quality customer service, not strong-arm sleazeball tactics.

If the phone tree is routing you back to the main menu then that would be a technical issue that need to fix ASAP. It certainly would not be by design as you suggest. There is no string arm tactic at play 

That said, some retention agents can go overboard as their stats are expected to be based on saves. That is true of most companies. So be polite, understand that have to make a save offer, but be politely form y if the options don't work for you.

Okay, it looks like I was finally able to cancel. I couldn't use the phone, as I still got locked in an endless loop. But I was able to message a DirecTV rep on Facebook, who was kind enough to cancel from within Messenger. Other folks might want to remember that in case they run into similar trouble. If your phone options are non-existent, they may be willing to help you on Facebook.

All the below ACES are lying done that. in my 3rd month of them not closing. (Edited per community guidelines) this is theft. would think it borders on wire fraud.

We recorded all my conversations with canceling as anyone should do (Edited per community guidelines) this is making me cry daily. I'm feeling violated with every bill.

This is serious corruption .. AT&T has to declare on their bill they commit fraud we need to push for the same with Direct TV.

Per the terms of the TOS you are limited to binding arbitration.

@unconnected 

We are not lying just because you are having problems. Leave false accusations and other toxicity at the door.

To cancel you have to CALL DirecTV. That is how they have been set up for about 30 years.

When you get the voice system say "cancel" which prompts an automatic transfer to the cancellation/retention department. Expect that no matter how many times you may have called, they are always expected to make a valid attempt to retain your business. Stay polite but firm in your request.

Cancellation goes through at the end of your service cycle. Traditionally you get an email confirmation about canceling, including instructions about your equipment. Verify the email on file is correct before having it processed.

Be aware that a suspension is not the same as a cancellation. Just in case you get a rep that tries that old trick.

If you mean you have called every month for 3 months, then either call and request a supervisor (once in the cancellation department) or file a BBB complaint as that goes to the corporate level. However if you mean you called once and service is still there 3 months later, then you should have called 2 months ago. If you go the BBB route, normally you receive contact back from their Office of the President within a few business days.

The Terms of Service limit all us customers to binding arbitration. And where do you see on an AT&T bill them declaring they commit fraud? I would be surprised of any business putting such a statement on their bills, so I think you are visualizing the bill saying something different than it actually does.

If you are crying "daily" over a bill dispute, then I would suggest seeking help as that is not a healthy nor expected response for most people.

Hope you get this sorted and feel better. Good luck.