New Member
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6 Messages
Changing to whole home service
I have an HR24/100 and an H/24/100 today and I'm thinking about adding Whole Home service. Both receivers connect to my home network via Ethernet and the HR24/100 shows Whole Home as unauthorized and says to call 800-531-5000.
From what I read it seems that it's available but can't be ordered online. I'd like to understand any one time and recurring costs. With my current service, I pay for Select, Max, 2 TV access fees with $7 off 1st TV, one DVR receiver and one HD receiver.
Thanks.
Juniper
ACE - Expert
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22.5K Messages
4 months ago
With the $7 credited off the Primary TV fee, you are on the old billing model. Your current services should be HD $10 and DVR $10. Upgrading to have Whole Home DVR will add $3.
Call DirecTV to upgrade the H24 (the non-DVR) to the Genie (would get either HR44 or HR54 depending on stock). Keep your HR24 as works with it, plus you don't lose your existing recordings. With more tuners (5 vs 2) and recording space (1TB vs 500GB), the Genie should end up on which TV gets the most use with the HR24 on the other.
Upgrade will come with a 24 month agreement. Make sure to read through the order confirmation to verify all is as expected. Double check before tech does work. Do NOT get the Genie-2 (HS17) as that would require replacing both boxes with Clients as puts all eggs in one basket.
(edited)
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brian2003
New Member
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6 Messages
4 months ago
Thanks @Juniper
With the whole home model, will the Genie talk to the DVR over my network or is it done inside the Directv platform?
Is there a charge for the tech replacing the H24/100 with the Genie?
Does the tech bring the Genie with him or is it shipped prior to the install date? If the tech brings the genie, it sounds possible he might bring the Genie-2 model which I would want to reject the HS17.?
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Juniper
ACE - Expert
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22.5K Messages
4 months ago
The Genie and regular HDDVR communicate via DirecTV's coax.
If you have the Genie connected to your home internet (wired or WiFi) it will share that connection with the other box for On Demand. Make sure the HR24 does not have a separate wired/wireless connection or it will cause a conflict.
Based on your boxes, I suspect it has been long enough to qualify for a free upgrade. Doubtful you would get the full $99 standard install, though sometimes they might charge $19.95 delivery (tech still brings everything, no separate delivery). You would have to call and have the order built to confirm. You schedule the appointment as part of the order.
As long as order confirmation shows Genie, not Genie-2, you should be fine. But safest to double check with tech before they start work. The HS17 is Headless Server tower that doesn't go on a TV itself, where the regular Genie line is just a more advanced HDDVR so looks similar to your boxes.
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shannon02
ACE - Expert
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20.8K Messages
4 months ago
You can't use Ethernet cables with Whole Home with the HR24, you need a DECA BB connected to your router/Gateway.
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brian2003
New Member
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6 Messages
4 months ago
Thanks @Juniper
Thanks @shannon02
I'm all squared away. Great feedback.
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