New Member
Chargers for services at a residence I didn’t live at
I have been trying to dispute a Direct Tv bill fo 6 months. They keep telling me the charges are accurate. I moved in March 2019. I had my son call to cancel our services with Direct Tv at our previous residence. They somehow chose to suspend our services instead of cancel them. I returned the equipment at the beginning of April, I sold my previous residence in the beginning of April 2019. I then received a bill from Direct Tv in the amount of $230. I quickly called to dispute these charges for services at my previous residence. I was told by a manager after explaining I no longer lived at this residence and I had sent my direct Tv equipment back, that he understood and would remove the charges. I continued to receive a bill, and I continued to call to dispute, but I was told there was nothing they could do, that the charges are accurate and I didn’t cancel my services, I “suspended” them. I sent them proof of the equipment being returned, and the documents of my previous home closing. They refused to remove the charges and placed them in collections. I have never dealt with a company that lacks basic morals and costumer service. They will do anything to “keep” you as a paying costumer, even when you don’t live at the residence they are charging you for!!! How do I contact the president or CEO?!
Juniper
ACE - Expert
•
22.9K Messages
5 years ago
You had a bad agent suspend the service so they wouldn't get hit with a cancellation on their stats.
Return of all boxes should be proof enough of account was to be canceled, especially if by chance they ended up activated on another account.
Front line agents these days seem to be more outsourced to make up for the many call center closures (per Covid-19). I would suggest for your last call, when you get the voice system say "cancel" so you are routed to their retention/cancellation department. Normally staffed by experienced agents, I would still request a supervisor at this point because of the ongoing issue. Hopefully with this last call they can get the account cleared up as well as submitting a complaint on the original agent who started the problem as well as any following agents not following through with the correction.
After that the next step would be a BBB/FCC complaint which can result in contact from the corporate level. As for CEO/President, that information is not available as for internal use only (even agents don't have that info).
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