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Charges
Here is my transcript from my chat with direct tv: So i called and they want to charge $320.00 to switch over?????????????????
Adin (09:21:42 EST) : Hi! Thank you for contacting DIRECT TV STREAM. My name is Adin and whom do I have a pleasure of Chatting with?
Visitor (09:21:56 EST) : Chris, I currently have about 16 months left on our current contract with Direct TV via satellite. can i switch over to Streaming?
Adin (09:22:10 EST) : Hi Chris
Adin (09:22:34 EST) : Yes you can switch over your service to Directv Streaming service.
Visitor (09:23:01 EST) : will i have to pay the early cancelation fee?
Adin (09:23:06 EST) : To migrate the service from Directv Satellite to Streaming service let me help you with the migration team number.
Adin (09:23:56 EST) : Am from Directv Streaming Service and since you have a 16 months contrast with Satellite service you can reach the Migration team to switch your service to Streaming without any charges.
Adin (09:24:04 EST) : You need not to pay any charges
Adin (09:24:20 EST) : Migration team only available by phone at XXX-XXX-XXX from Monday to Friday 9am-5pm.
Adin (09:24:53 EST) : You can reach the direct phone number to switch over the service to Directv Streaming Service
Visitor (09:25:14 EST) : ok thanks
Adin (09:25:20 EST) : Welcome
Adin (09:25:26 EST) : Is there anything else I can help you ?
Visitor (09:25:45 EST) : No thanks
Adin (09:25:48 EST) : Once again this is "Adin" Thank you for contacting DIRECT TV STREAM, We appreciate your business and support, Have a nice day
Adin (09:25:50 EST) : Please click 'X' on the top right of the chat window to end this chat session 👋👋.
Also, you can visit us "https://www.directv.com/stream/" Have a wonderful Day 😊.
Adin (09:25:59 EST) : Its pleasant chatting with you😊...
Adin (09:26:03 EST) : Please click 'X' on the top right of the chat window to end this chat session 👋👋.
detuch254
ACE - New Member
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5.2K Messages
4 years ago
Yes, that agent is correct. Because you have only had DIRECTV for a certain amount of time, they are charging you $320.00 as an early cancellation fee. Everyone that signs up for DIRECTV must agree to a two year contract. Cancellation during that contract will result in a fee in accordance to the amount of time left on the contract. Every month left on the contract costs $20. Therefore, you have only subscribed to DIRECTV for 8 months ($480-$160) and must pay the remaining $320.
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Juniper
ACE - Expert
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23.4K Messages
4 years ago
DirecTV and DIRECTV STREAM are two separate providers. You are not switching status, but canceling one to go to another.
DirecTV accounts start with a 24 month service agreement. If you cancel before that agreement is over, you are billed an Early Cancellation Fee (ECF) which is valued at $20 for each month remaining. That ECF is in the fine print of all advertisements and in the order confirmation sent to you when you ordered DirecTV service.
Only 8 months in, you had 16 months left. At $20 for each of those remaining months, your ECF would be $320. Each month you stay with DirecTV, that amount lowers by $20. As a note an upgrades of equipment, including adding a TV, come with a 24 month agreement. A Movers order (if without upgrade) is 12 months. This shows in the fine print of the offers as well as the order confirmation sent to you upon placing the order.
This is why I suggest people avoid using chat because of very bad info given like you got. There is no migration between the two. It is canceling one and going to another, or for some households having both. They are separate providers. I would submit a BBB complaint as this is a trend of chat agents claiming it is a free migration when it is not.
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