Chat button does not work

Chat only works when there is a chat CSR available.

Thanks for the question, @pseki. The live chat only appears when a customer service representative sends you a private note. With that being said, I'm sending you one to work on your request! Diego, DIRECTV Community Specialist

Why is this button still not working when you login to support and it says "Lets Chat" but never opens? DTV support has gone downhill badly with the merger to ATT

all while prices keep rising. Started the year at basic package at 100- then couple months later its up again at 106 now its back to the 112 price.

Sheesh.

Cant even get a support button to work.

Time to move to youtubeTV??

chat does not work 

Clicking on the chat link doesn't do anything. If it's only available under certain circumstances, then it should say that. It's looks a lot more like DirecTV wants to close off convenient avenues of communication to discourage customers from contacting them.

Chat is not handled by DTV, it is outsourced to third party companies.  The phone  works but it too is outsourced to a degree.

DirecTV is still responsible for the functions they choose to outsource. If chat is chronically unavailable, it should be changed or eliminated.