1 Message
Complaint about Cancellation
Been a very good customer for almost 26 years (Since 1/30/1999) and paid over $52,000 in services. I called to cancel yesterday as we have pulled all of our equipment out. Our kids are gone and no need to continue paying almost $300/month. Yesterday was 2 days into the new billing cycle and I was told that there would be no proration and that I would have to pay for another month even though we have removed all equipment. I told the representative that was unacceptable and that she would need to rectify the issue. She ignored my request and now shows service continuing for to the end of the month. Also, the company apparently doesn't care about addressing complaints or disputes because I see no easy way to file one. I do intend to fight this and will file complaints through all credit reporting agencies and the BBB as becomes necessary. I completed a dispute form but have no idea where to file it since no email or mailing address is available.
shannon02
ACE - Expert
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20.9K Messages
16 days ago
DTV hasn't prorated the final bill in years. DTV doesn't have email support only calling. Had you not remove the equipment you can still watch DTV until the end of the billing cycle.
(edited)
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litzdog911
ACE - Sage
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46.3K Messages
16 days ago
Sadly, it's become a common practice for many companies to not pro-rate bills. Sorry.
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Juniper
ACE - Expert
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22.7K Messages
16 days ago
@jdrolyat
Telling the rep they need to "rectify the issue" doesn't do anything. They didn't ignore your request, simply you were billed correctly.
About 6 years ago, DirecTV joined others in the service industry to no longer prorate the final bill. This has been in their Terms of Service so there is no error to dispute. It is unfortunately you were only a couple days in. Personally, I would verify cancellation procedures and billing before pulling equipment. You can still use the service through the end of the cycle that you are being billed for.
Notice from 2018 (kept mine for reference):
Please read this if you receive DIRECTV and/or AT&T Fixed Wireless service(s). We want to remind you that you’re billed in advance for recurring service(s) and/or programming charges and applicable fees based on the terms of your current service agreement(s) with us. Starting January 14, 2019, subject to applicable laws, we’re updating your agreement(s) to include your recurring service(s)/programming charges and fees won’t be prorated if you cancel the above service(s) on any day other than the last day of your billing cycle. Your service(s) will continue until the end of your billing cycle but you won’t get a refund (prorated credits) for any remaining days left in your billing cycle. For products not listed above, refer to their terms of service for more information.
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