1 Message
contract problems
I can't believe you are doing it again. Especially with ESPN at the height of the US OPEN tennis tournament. you have us by the short hairs and it stinks. Why do you treat your customers this way? I am so frustrated with the whole mess you've got us in again. What terrible planning. I can't imagine doing this to a customer of mine. I realize I don't have any other choice than do drop DirecTV. What kind of choice is that?
shannon02
ACE - Expert
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20.8K Messages
3 months ago
Disney is the one that removed their feeds to DTV when they could have left them on while they continue to talk. The content providers love when their contracts expire near major events to anger the TV providers customers to leave or complain to them to cave and then have to raise their rates even more.
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KGR_CSR99
13 Messages
3 months ago
Agree! That's the only choice they are leaving us. Oh, don't forget the 20 buck credit, doesn't that make you feel good? Also love the "expert" responses that blame it all on Disney. There's 2 at the table. Get the deal done or suffer the consequences, Directv.
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shannon02
ACE - Expert
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20.8K Messages
3 months ago
So DTV caves into Disney and pays twice as much instead of whatever DTV offered that is sure to go up so they have to raise their rates even more?
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Juniper
ACE - Expert
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22.5K Messages
3 months ago
@annyee
DirecTV is not "treating you this way".
The owner of ESPN (Disney) has pulled the feed to try and raise rates further. DirecTV's choice is cave to their demands and increase our bills that much more or negotiate for a more favorable deal.
That "terrible planning" is on purpose. This way Disney can leverage sports viewers by having the carriage agreement end and causing a stink right when it will make the biggest stink.
Though we all have to patient through this, I hope this bit of reality helps.
@KGR_CSR99
Yes there are 2 at the table. But which one's position works better for the customer? I would rather minimize cost increase then just saying "YES, raise my bill even more so I can HAVE IT NOW!"
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