New Member
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1 Message
CUSTOMER SERVICE EMAIL ADDRESS
I NEED A CUSTOMER SERVICE EMAIL ADDRESS
The DTV rep on the phone tell you that my service change has to be done by an installer. The installer comes and says that my service change has to be done by rep on the phone. Then I get charge $99 for nothing.
DTV doesn't do e-mails because there would be a record of all the lies that they tell you.
DCSTRATO
New Member
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2 Messages
9 months ago
Answering emails means having to actually listen to real customer issues. Robots can answer phones and read database answers for chats on how to plug in equipment. Real answers are too expensive as they need real people. ATT pretty much runied DTV. Never really figured out how to have a single account log into both becuase I was a "legacy" customer. Really STUPID IT department. Not sure they will ever be the same again. I started when they were HUGES but have been considering alternatives. I don't watch sports or movies and the H&I channel is not streamed or even searchable on their website.
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shannon02
ACE - Expert
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21.1K Messages
9 months ago
H&I is usually on a local sub channel that DTV doesn't carry, there are exceptions when a local channel that DTV does carry uses H&I as their main channel.
CSRs read scripts that DTV writes on their screens.
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Juniper
ACE - Expert
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23K Messages
9 months ago
@DCSTRATO
Whether email or phone, they are still going off the same information. That doesn't change because you view the reps as "robots".
I agree AT&T has been too script heavy, especially when it comes to troubleshooting flows. If a customer verifies what they've already done, or something comes up or is said that narrows down the answer, reps (supposedly) are marked down if they don't follow the troubleshooting steps exactly. Since DirecTV (well all the TV services) have been split back into their own entity again, I hope the new co-owner over time will relax that policy.
That unified login AT&T implemented, and now removed because splitting things off, is one of the bigger headaches that happened. Having a parent/umbrella company is one thing, but trying to thrust two completely different systems in one was not the best idea. My own work has a new integrated system (about 3 years running now) that has been a nightmare at times.
As for H&I, that is normally a sub-channel (which DirecTV doesn't carry sub-channels in most areas in the first place) so has less options than a main local or national network.
Since you mention you don't watch sports, if you are in Choice or higher (or legacy package equivalent of those tiers) I would see if Preferred Xtra is still available. It removes many sports channels and adds in some others in their place. With no Regional Sport Networks there is no RSN fee, so end cost is similar if you were on Choice. It really is for those who watch little to no sports.
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ronschell
1 Message
8 months ago
Direct TV, you should be ashamed with all your Corporate greed! College sports are now not available because of your Corporate greed! Watching College football gives hundreds of thousands of people joy. Greedy, Greedy, Greedy!!!
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litzdog911
ACE - Sage
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46.4K Messages
8 months ago
@ronschell
You've got that backwards. Disney/ABC is the greedy corporation. They pulled their channels, including ESPN, rather than negotiate in good faith. Note how they did this just at the start of football season. They continue to rake in record profits while providers like DirecTV, Dish, and Comcast lose more and more subscribers as they're forced to jack up rates.
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Djnap
1 Message
8 months ago
They (Edited per community guidelines) they are charging for all the blackout chennels and will only if you ask for a refund they only give 10 buck they don’t care about the customer they tell you tuff (Edited per community guidelines) that’s why customers are leaving
(edited)
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litzdog911
ACE - Sage
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46.4K Messages
8 months ago
@Djnap
See the banner at the top of the Forum. You can get a $20 refund.
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