customer service

Chat often has misleading/poor agents, unfortunately. For official support, you need to call DIRECTV ( number in my greeting below). It’s best to tell the robot the reason for your call so you aren’t routed through several departments for one simple request. 

They finally contacted me. They made a offer I couldn't refuse. They are canceling my service ❤️. They are doing me a favor.  Xfinity has Customer service and very good rates.

They gave me a discount recently. Then yesterday I received a letter saying I received too many discounts. They were given  to me last year when I called and asked. They said when the discount expires, call back.  I did for a couple of months as they said do. Then I get the letter saying they were canceling me on 5/19. I switched to Xfinity today, tv, internet and home phone. Mobile phone switch coming soon. I know Xfinity has draw backs too. But I don't like streaming.

Very strange as DTV has cut back on discounts and usually you have to call DTV to cancel service and unless 5/19 is the end of your billing cycle, DTV doesn't give dates out.

It happened so I deal with it