New Member
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4 Messages
Debt Collection
I have never dealt with a more unethical company in my entire life and I am 71 years old. We moved in March of 2020, and had only had Direct TV since December of the following year. They say we make moving easy. Right. They charged me $80 and started my contract all over again. Then they added on things I never asked for, and my bill was way more than it was supposed to be. Well this was during Covid, and you could not get ANYONE on the phone in customer service, but if you wanted to sign up, just a few rings and they were there. After not paying them another dime, they finally called and I explained the situation. They told me in June if I made a one time payment they would fix my bill and that would be the end of it, so I did. A month later they again drafted my account on my Discover card. I contacted Discover and they said nothing could be done, so I had to close that account. Now, over two years later, I am getting MORE calls from some debt collector saying I owed them $490 for two months service. I had also sent back all the equipment with UPS tags they sent me after telling me we had settled up. This company one day will have a (Edited per community guidelines) (Edited per community guidelines) against them and I will be first in line.
shannon02
ACE - Expert
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21.1K Messages
3 years ago
Unless you had a free one coming a move order costs $199 and free or not it starts a new 1 yr contract this is stated in the email sent to you and on the device handed to you after the install, unknown why the $80 and you cancel the service while still under contract so you added the ETF/ECF to the bill.
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Juniper
ACE - Expert
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22.9K Messages
3 years ago
@GrayGhost51
Must be a least a year of active service with account in good standing before a free Movers order should be available. Otherwise, it is $199. Free or not it comes with a 1-year service agreement (or 24 months if you upgrade equipment with it). The agreement goes from the day the move is installed, so does not tack on at the end of your existing agreement.
Yes, it was the agent's job to go over those details before placing the order. As the details are in the order confirmation emailed you to read before the work is done, as well as in the fine print of any advertisements of the Movers order, you accepted it upon allowing the install to be done.
However, the Movers order does not have a charge of $80 itself. When you look at your bill, what exactly does it say the $80 is for? Though you do say Move was in March with original install that previous (not following) December. Most intro offers include 3 months free of the Premium channels, so I wonder if that bill was number 4 which would include that Premium pack at normal cost as you hadn't requested to be removed yet.
You didn't call them but just kept refusing to pay waiting for them to call you? I hope I misunderstood that. If you have a bill dispute, then it is your responsibility to call them to sort it out. Otherwise, refusal to pay then you are accepting all consequences of past due (additional fees, reduced standing with the business, sacrificing your credit rating, etc.).
Making a one-time payment to fix the bill and then they drafted against the next month? That means auto bill pay was setup. You could have just logged into your account online and turned off the autopay instead of canceling your entire card. Unless you are maxing out your credit card all the time, having a monthly bill auto pay to a credit card seems to be the wise thing to do. Now if it were a debit card dealing with a bank account of limited funds, I can see not having autopay if you need to make sure the money is in the account first.
DirecTV does not send you UPS tags. There are 2 return processes.
1. You take your boxes with your account number (no prepaid box or label) to a participating FedEx or The UPS Store. You get receipt showing they took possession (not a tracking number as they do a bulk return).
2. If over 10 miles away from a participating shipper, then the old process is used. They send you a prepaid return kit (so providing you a label) by FedEx that you return by USPS.
That means if DirecTV provided a label, that return was by USPS, not UPS. If taken to UPS, then you have given the equipment away as they will not ship or pass on another shipper's packaging.
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GrayGhost51
New Member
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4 Messages
3 years ago
This was years ago. I am citing much of this from memory. And don't tell me what SHOULD happen. This was during Covid, and you could not get anyone on the phone. I paid for MORE than the $199 and the $80. I wanted to rid of these thieves. When I would call customer service a recording would come on saying to to their website. Well there is no customer service at their website. You are telling me what SHOULD happen in a perfect world. No matter, I am not paying some collection company $490. Just warning others not to use this corrupt company, and if you think it is just me, look at any mention of them on social media. They are hated more than anyone. Blather on about how the equipment got back. Bottom line it DID get back, and they still kept sending me bills for two months service. The only reason I went with these thieves is because DISH lied to me about hockey. Kept telling me games were blacked out, when in essence, they had not paid the rights to the NHL to get games. Can't trust any of these corporate shysters. My credit is outstanding, and I live in an upscale home. These (Edited per community guidelines) sold my account to some fly by night overseas collection agency. I am just warning others what to expect with these clowns. Oh yeah, we also cancelled service with our AT&T mobile phones.
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