The concern is if they still show on your account, that should mean you are paying $7 for each additional TV based on how many are still active. Though the Genie-2 (HS17) forbids receivers (a huge restriction), if the system allowed the other boxes to stay on then you would end up paying for more TVs than you have.
If that is the case you would need to call DirecTV and have them deactivate the boxes to stop the charges going forward.
If you have the Genie-2 (HS17) then you have no receivers. Mini Genies are Clients of the main Genie, not receivers themselvesl (no tuners or recording space of their own). They are extensions of the main Genie.
Yes you pay $7 for each additional TV, no matter what kind of box or no box at all (RVU Client). As long as you are only paying for the TVs you have, then you are good. I thought you were still paying for TVs above that for the boxes you returned.
Correct, the Genie-2 (HS17) doesn't allow you to have HDDVRs at each TV like the regular Genie line. If 7 tuners and 2TB recording space are enough capability, and you are ok with no separation of recordings available (including who can delete), then it is a fine setup.
Every time I use the Directv app on my iPhone to record or look at my play list, it tries to use one of my old inactive receivers instead of my new Genie 2.
I still can not figure out how to delete inactive receivers that I no longer have. However, I did solve the problem by going to settings, preferences, Quick Record, and choosing the new Genie 2 Server. Now when I try to record it shows the new Genie 2 instead of an old inactive receiver. Hope this helps!
Is that inactive receiver still showing up under ‘Manage my Equipment’ online at DIRECTV.com? What was the old inactive receiver’s specific model? Did you return it to DIRECTV or simply don’t use it? Perhaps you need to call DIRECTV and deactivate the inactive box. This will require returning it to a participating FedEx or UPS location with the account number, and it is always a wise idea to keep the shipping receipt for awhile to avoid the non-retuned equipment fee by DIRECTV.
All 5 old receivers still show on Directv.com, as well as my new Genie 2. Directv had a tech come to my house to install the Genie 2 system as well as disconnect and remove the old receivers. He also took the old receivers away with him. I have previously called Directv to remove those old inactive receivers from my account, but nothing happened and they are still there and still on the app.
It really does not bother me that the inactive receivers are still listed as I now have the Quick Record using the Genie 2. Previously, it used one of the inactives and I always had to go in and choose the Genie 2.
BTW, I have just spoken with Directv about removing the inactive receivers from the app and they said they are aware and they are working on fixing that in the app, but cannot do it yet.
I am not being charged for the inactive receivers, but I still have to pay for each TV access fee.
If you are still paying each additional $7 TV fee for what you are not using, then those receivers are not inactive. That fee charges until those boxes are deactivated as they are still active for those TVs.
Instead of a dvr at each TV, there is a receiver at each TV that receive from the Genie 2 that is being used. DIRECTV told me today that a $7 access fee has to be paid for each TV whether there is a DVR or a Genie receiver there.
Accepted Solution
Juniper
ACE - Expert
•
23.4K Messages
3 years ago
The concern is if they still show on your account, that should mean you are paying $7 for each additional TV based on how many are still active. Though the Genie-2 (HS17) forbids receivers (a huge restriction), if the system allowed the other boxes to stay on then you would end up paying for more TVs than you have.
If that is the case you would need to call DirecTV and have them deactivate the boxes to stop the charges going forward.
0
Accepted Solution
Juniper
ACE - Expert
•
23.4K Messages
3 years ago
If you have the Genie-2 (HS17) then you have no receivers. Mini Genies are Clients of the main Genie, not receivers themselvesl (no tuners or recording space of their own). They are extensions of the main Genie.
Yes you pay $7 for each additional TV, no matter what kind of box or no box at all (RVU Client). As long as you are only paying for the TVs you have, then you are good. I thought you were still paying for TVs above that for the boxes you returned.
Correct, the Genie-2 (HS17) doesn't allow you to have HDDVRs at each TV like the regular Genie line. If 7 tuners and 2TB recording space are enough capability, and you are ok with no separation of recordings available (including who can delete), then it is a fine setup.
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DAVIDA425
New Member
•
9 Messages
3 years ago
Every time I use the Directv app on my iPhone to record or look at my play list, it tries to use one of my old inactive receivers instead of my new Genie 2.
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rcraigiii
New Member
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7 Messages
3 years ago
Same problem here. Thanks for posting.
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DAVIDA425
New Member
•
9 Messages
3 years ago
I still can not figure out how to delete inactive receivers that I no longer have. However, I did solve the problem by going to settings, preferences, Quick Record, and choosing the new Genie 2 Server. Now when I try to record it shows the new Genie 2 instead of an old inactive receiver. Hope this helps!
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detuch254
ACE - New Member
•
5.2K Messages
3 years ago
Is that inactive receiver still showing up under ‘Manage my Equipment’ online at DIRECTV.com? What was the old inactive receiver’s specific model? Did you return it to DIRECTV or simply don’t use it? Perhaps you need to call DIRECTV and deactivate the inactive box. This will require returning it to a participating FedEx or UPS location with the account number, and it is always a wise idea to keep the shipping receipt for awhile to avoid the non-retuned equipment fee by DIRECTV.
(edited)
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DAVIDA425
New Member
•
9 Messages
3 years ago
All 5 old receivers still show on Directv.com, as well as my new Genie 2. Directv had a tech come to my house to install the Genie 2 system as well as disconnect and remove the old receivers. He also took the old receivers away with him. I have previously called Directv to remove those old inactive receivers from my account, but nothing happened and they are still there and still on the app.
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DAVIDA425
New Member
•
9 Messages
3 years ago
It really does not bother me that the inactive receivers are still listed as I now have the Quick Record using the Genie 2. Previously, it used one of the inactives and I always had to go in and choose the Genie 2.
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DAVIDA425
New Member
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9 Messages
3 years ago
I am not being charged for the inactive receivers, but I still have to pay for each TV access fee.
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DAVIDA425
New Member
•
9 Messages
3 years ago
BTW, I have just spoken with Directv about removing the inactive receivers from the app and they said they are aware and they are working on fixing that in the app, but cannot do it yet.
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rcraigiii
New Member
•
7 Messages
3 years ago
Thanks ... Much appreciated.
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Juniper
ACE - Expert
•
23.4K Messages
3 years ago
If you are still paying each additional $7 TV fee for what you are not using, then those receivers are not inactive. That fee charges until those boxes are deactivated as they are still active for those TVs.
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DAVIDA425
New Member
•
9 Messages
3 years ago
Instead of a dvr at each TV, there is a receiver at each TV that receive from the Genie 2 that is being used. DIRECTV told me today that a $7 access fee has to be paid for each TV whether there is a DVR or a Genie receiver there.
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DAVIDA425
New Member
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9 Messages
3 years ago
Thanks for clarifying that they are clients, not receivers.
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