Direct TV Bill

AT&T sold off 30% of DTV and the new partners are moving billing and the website over to them and there have been problems.

Hi there. We're sorry you're having issues with the website when trying to pay your bill. You can try to pay your bill online at https://www.att.com/acctsvcs/fastpay selecting "DIRECTV" and then entering your account number and zip code. Or you can also Pay by SMS text message following the next steps: 
* Text PAY to 21880 – or text BAL for your account balance.
* Reply 1 to confirm your account.
* If a credit/debit card is on file, you can proceed with the payment.
* If not on file, enter credit/debit card info when prompted.
LeidyE, DIRECTV Community Specialist

@Barabas86 

First of all make sure the website is DirecTV and not Direct TV.

The reason why you can no longer get the bill on the AT&T website is DirecTV has been spun off to their own entity once again. Technically AT&T retains primary ownership, but the new co-owner is taking over control of operations.

This means there is a lot of migration going on behind the scenes. Naturally there have been some issues. So far it does seem to be going smoother and faster than when AT&T origionally acquired DirecTV.

What am I supposed to do?

In the short term, stop relying on internet/email being your only option. You can still call customer support to discuss your bill.

While on the phone, you can try asking for an online login full reset so that you are using a different email from your AT&T login. As some experience an issue with the emails used be the same it might be a carry over issue from when AT&T was first doing a unified login.

Beyond that, staying patient is the path. Yes 3 months is annoying, but unfortunately such issues are not fixed overnight. With a big split like this it may still take a while. If over the phone cannot get a reset or find another workaround, then you may need to stay patient while they get the fix for everyone.

Thanks to all who responded to my question.  All answers were helpful and I appreciate the feedback. That said, my real problem is with the Big Picture. That is, this is the 21st century and getting a website up and running shouldn't be that difficult when it comes to providing basic information, especially since DirectTV must already have a database of its customers. Therefore, being able to provide things like balance-owed and even a history of payments should already be up and running. I realize, having created and maintained my share of websites over the years, that creating a secure website for paying bills, retaining payment methods and the like, can take some time. Still, after all this time we shouldn't have to call every month to get the basic info. I've used each method suggested (though I was unaware of the 21880 text option), but each has their own flaws.

Anyway, I understand and sympathize with the growing pains, but it really shouldn't be all that difficult by now.  Thanks for listening.

AT&T acquired DirecTV and updated to a unified login. That had problems, some of which persisted through the pandemic.

New co-owner takes over operations. That includes separating the existing billing system, which already had a headach from the unified login situation. That compounded or restarted some issues.

Like many companies, they have been short staffed. That further affects on how quickly things get 'fixed' or the quality of them. Nevermind whatever their priorties are on top of that.

This isn't as simple as creating your own website and billing system from the ground up. Changeovers have their own data challenges, never mind any preexisting issues that crop up during the process.

Being the 21st century doesn't make computers and websites infallible, nothing to say about those working on them. This is where alternatives, like the normal calling of customer support come in. Hopefully we we see some significant improvements before too long. Don't want this to get anywhere near the frustration as when AT&T acquired DirecTV.