Direct TV on seasonal suspension until mid October 2020

@Juniper  🤷‍♂️

DirecTV does not have an option to suspend indefinitely. It is a max of 6 months within a 12 month period. After that you can choose to reduce service or cancel completely.

Since DirecTV does not accept calls from another country (they are a United States only service), you can call AT&T's international support number and then get transferred to a DirecTV department.

https://www.att.com/help/international.html

Call +1.314.925.6925 (free from your AT&T wireless phone).

We are here to help with your voluntary suspension inquiry, @Janiceb,

We understand your concerns with paying for services at a time in which you are unable to use them. Under normal circumstance you are able to place a voluntary suspension twice a year. During Covid 19 we maybe able to do an additional voluntary suspension depending on the circumstances. You will need to speak to us directly, and we will look into it.

Let us know if this helps.

Max, AT&T Community Specialist

Thank you Max for responding.  What is the number I should call from Canada.  I know I can’t use the US number

I called 1-314-925-6925 (international AT&T #) and got an auto message saying I should enter my wireless #.  As I do not have an AT&T number I entered my cell number in twice before the auto message asked for my account number as it did not recognize my cell #.  I entered my Direct TV account number and was transferred to an operator.  I spoke to Jess who transferred me to the Direct TV department.  Sam responded by asking for my account number and I explained I could not return before March 2021 due to corona virus.  She said she would cancel existing suspension and re-enter a new suspension to March, 2021.  This took about 15 minutes and she said it would be another 30 minutes for the update so would call me back when complete.

She said she would cancel existing suspension and re-enter a new suspension to March, 2021.  This took about 15 minutes and she said it would be another 30 minutes for the update so would call me back when complete.

 Don't count on that happening at all. A 2nd suspension can not be setup that soon.

I hope the process has started as my account is no longer suspended and it says the next payment is $175.60 when I should have a 0 balance.

As I mentioned above a 2and suspension can't be setup this soon. There's no "process" to be started,  sorry but you we were misinformed. Suspensions go into effect almost immediately.

A suspension can only be set if the account is at a $0 balance, or is on auto bill pay. That is to make sure there is no balance owed while suspended.

Max suspension is 6 months within a 12 month period, so very likely the agent simply told you what you wanted to hear to get rid of you. So the only true option will be to reduce service (such as all the way to the Family package) to minimize cost, or to just cancel outright and pay for the current month of service (since cancellation does not prorate).