Direct TV Protection Plan Premier

I have been a protection plan premier customer since 2006.  I was told when I signed up that the difference between the protection plan and the protection plan premier plan was that I would pay a bit more and any device I watched Direct TV on (with the exception of cell phones) was covered for accidental damage.  My 46 inch LCD TV was damaged when something accidently struck the screen.  When I called to file a claim (the very first claim I've ever filed in 13 years) I am being told that "impact point" damage is not covered. The way I see it is that I have been paying for a protection plan for 13 years under false pretenses so therefore my TV needs to be repaired (as I was told when I signed up 13 years ago) or the money I've paid for the last 13 years for the protection plan that doesn't cover what I was told it covered is reimbursed to me.  Please advise.