New Member
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1 Message
Directv / AT&T service
I have written 5 or 6 letters, since last December. I have spoken to many different representatives on the telephone. I have requested physical addresses for the company and received 5 or 6 of those (none of which has elicited a response). The information that I receive in phone contacts never agrees with reality as far as programming, billing answers or corporate addresses. You continue to take money out of my bank account every month.
Who will respond ????
skeeterintexas
ACE - Expert
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28.3K Messages
4 years ago
You can Google corporate's address (hint: The DALLAS Cowboys play in AT&T Stadium).
If you have an issue pertaining to your account, file a complaint with the BBB. Those are forwarded to the OOP.
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TexasBrit
ACE - Expert
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14.1K Messages
4 years ago
What questions are you trying to ask?
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goldw1800
ACE - Professor
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2K Messages
4 years ago
Perhaps you could try this link below:
Contacts | AT&T (att.com)
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Juniper
ACE - Expert
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23.4K Messages
4 years ago
We do not continue to take money. This is a public forum of other customers. Many of us, including those with the "employee" tag (off-the-clock, so on their personal time), can give very experienced guidance on equipment and services.
By your "continuing to take money" statement, are you trying to cancel? If so, then the only way to do so is to call and when you get the voice prompt say "cancel" to get you to the correct department. Be aware that billing continues through the end of the service month, so they don't prorate the final bill.
So if you detail the actual issues or questions, we can try to help. Otherwise if only official support would do, and over the phone is not resolving it, then a BBB/FCC complaint would be the next step. That takes it to the corporate level.
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