Contributor
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2 Messages
Directv customer service
Is it me or is anyone else disappointed with their customer service. EVERYONE I have encountered are ESL people and we have trouble communicating. They are terrible! I have to repeat my issue several times to get them to understand. Then I can't understand what they're saying most times. When I initially ordered the service (due to a move) I was going to have the same programming installed. Oh my gosh! They called me sooo many times to confirm and go over what I had ordered. I was beginning to think I was being scammed. Hate that AT&T has sold off that part to a 3rd party business.
shannon02
ACE - Expert
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21.3K Messages
4 years ago
Customer service according to posts here has gone down since AT&T bought DTV and hopefully their new partner will improve things.
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TnGarla
Contributor
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2 Messages
4 years ago
Who is the new partner?
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Juniper
ACE - Expert
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23.4K Messages
4 years ago
Hope this helps:
AT&T & TPG Capital Form New Entity to Operate AT&T’s U.S. Video Unit (att.com)
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Hey @TnGarla, here to help!
There is nothing to worry about changes in your service, this new update is a change of logo and brand, our services will continue having the same features and quality.
We are happy to receive and take your feedback, it helps us to improve everyday. Customers satisfaction is our priority.
Do no hesitate in contacting us back in case further assistance is needed.
Thank you!
Ana, DIRECTV Community Specialist.
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