New Member
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4 Messages
DIRECTV must need MONEY! Because they said they extended my contact for this reason!!!
Well… they just told me they extended my contract because they had to come out and replace a unit because it was bad! Really???!!! Bad equipment so you extend it?! I don’t even remember them doing that and when I went to check the history it won’t let me see any. What a scam!!!
Accepted Solution
Juniper
ACE - Expert
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23K Messages
2 years ago
Warranty replacement is drop shipped with no service agreement. Upgrade comes with 24 month service agreement. Only if something about your setup is extremely outdated would a tech be needed.
You mention you don't remember them replacing a box? I would call back and speak to another agent. Find out when the box was replaced, if it was drop shipped or tech install, and what the models of both the new box and the one it was replacing. This will clarify if legitimate upgrade or a warranty replacement that was processed as an upgrade in error.
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Blubanana
New Member
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4 Messages
2 years ago
I have the exact same issue! I have 3 TV’s and I’m getting charged 3 Access Fees. I feel this is totally wrong. I think we should start a Class Action Suit!
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shannon02
ACE - Expert
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21.1K Messages
2 years ago
Per the terms of the TOS you are limited to binding arbitration.
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Blubanana
New Member
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4 Messages
2 years ago
Well… I was just told me they extended my contract because they had to come out and replace a unit because it was bad! Really???!!! I don’t even remember them doing that and when I went to check the history it won’t let me see any. What a scam!!!
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shannon02
ACE - Expert
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21.1K Messages
2 years ago
They don't need to come out to replace a defective receiver, they ship it for $20, only updating will come with a new 2 yr contact.
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Blubanana
New Member
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4 Messages
2 years ago
Wonder why they told me that then?!
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Juniper
ACE - Expert
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23K Messages
2 years ago
Regarding the TV fees, it all comes down to when you opened the account. In the old days, the primary TV fee was free (sometimes show with a charge but a credit wiping it out). But DirecTV in late 2015 redid their billing model because newer customers didn't like seeing an HD charge when they thought that was 'basic' service. So charges got moved around to 'look' better.
Old way: Primary TV $0 (perhaps with charge and credit to equal out), HD $10, DVR $10, Whole Home DVR $3 = $23.
New way: Primary TV $7, HD included (not shown on bill), Advance Receiver (DVR and Whole Home together) $15 = $22.
As you can see, price is practically the same. Just hides the HD cost that made newer generation of customers feel better. If you only have 3 TV and have 3 TV fees, you should be on the new model. Otherwise, DirecTV is counting a 4th TV total.
With you mentioning tech install earlier, I wonder if they upgraded adding in an additional box which wouldn't deactivate the old one. Just a possibility on how the order went wrong (if it did).
Anytime you make a change, even if dealing with equipment, I highly suggest reading the next two bills in full. That way you can see any proration for a partial month by anything added/removed, and the next bill verifying normal cost going forward. That way if something seems wrong, it can be addressed in a timely manner as they have a 60 day dispute policy.
As for further dispute, your Terms of Service (ToS) do require you follow their arbitration clause.
https://www.directv.com/legal/directv-residential-customer-agreement/
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