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DirecTV shows my address as being blocked for satellite service by an HOA, but I don't have an HOA
I'm trying to sign up for DirecTV satellite service, but none of the sales people are able to sign me up due to this error message. I live in a single family home in the middle of nowhere, but for some reason DirecTV's system shows it as being part of an HOA. How can I get this fixed?
shannon02
ACE - Expert
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21.1K Messages
3 years ago
You may have to file a BBB complaint to kick it to corporate.
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Juniper
ACE - Expert
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22.9K Messages
3 years ago
Even if you had an HOA, they cannot forbid you from having DirecTV per Federal regulations. That is a very unusual error message if you were talking to DirecTV over the phone. If it was someone in person (store, door-to-door, etc.), those are 3rd party sellers, not DirecTV themselves (even AT&T stores as they don't work for the DirecTV side, only send orders just like other 3rd parties), so I would stay clear of those.
I concur, file a BBB complaint as your situation is beyond front line agents.
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