Contributor
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2 Messages
Directv support when spouse is sick?
Hello,
Recently my grandmothers Directv receiver died. I ran diagnostics check and her dtv hard drive failed. She has the directv insurance and all that to get it fixed.
However when calling. They wanted to talk to my grandfather. It was setup in his name 12 years ago. He suffers from Alzheimers. She said he is in the late stages of Alzheimers. He can barely speak, let alone comprehend what is asked of him. She told them this, they seemed confused how to handle it. Then hung up on her.
What can be done here? We have no Directv. We can't fix or even cancel the service because they must talk to my grandfather which is impossible.
Any help is appreciated.
Accepted Solution
Official Solution
Juniper
ACE - Expert
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23K Messages
5 years ago
Your grandmother will have to submit Power of Attorney showing she can access and make changes to the DirecTV account. You will need to call DirecTV for the current process on sending it in.
The protection plan will cover the $19.95 delivery for a warranty replacement. But you pay $8.99 a month for that protection plan, so may want to consider if it is worth it for you in the long run as you pay for it whether used or not.
Including the problem box, what are the models of each one you have? Just in case anything else you need to be aware of, or to be prepared with guidance in case an agent goes overboard with any equipment options to fix the issue.
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Robort999
New Member
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2 Messages
5 years ago
make them know about the situation and then do as per they say (Directv)
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