Tutor
Directv/Att rewards card
I signed up with Directv/ATT 3 months ago and have not received my $100 gift card. How do I go about retrieving this?
Tutor
I signed up with Directv/ATT 3 months ago and have not received my $100 gift card. How do I go about retrieving this?
Accepted Solution
Official Solution
litzdog911
ACE - Sage
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46.4K Messages
6 years ago
You need to contact the Reward Center ....
https://forums.att.com/t5/DIRECTV-Account/DIRECTV-Billing-and-Rewards/m-p/4877114#M3325
Hopefully your order confirmation documents the correct rewards amount.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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AlanLL
Tutor
6 years ago
I was promised $100.00 rewards card + 1 year of Showtime to switch to DirecTV. DirecTV was installed on 6-19-19. Today is 8-2-19. Is this a bait and switch fraud? I have been calling AT&T for over a month and have racked up over 12 different phone numbers, all to no avail. I use AT&T tor everything, Phone, Internet and TV.
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Constructive
Employee
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34K Messages
6 years ago
@AlanLL have you gone here?
https://www.directv.com/DTVAPP/rebates/rebatesCenter.jsp?lpos=Footer:2
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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AlanLL
Tutor
6 years ago
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Constructive
Employee
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34K Messages
6 years ago
you can cancel any time by calling them but you will be charged the early termination fee which is much more than your 100.00 reward card. your 2 months into a 2 year contract so that fee would be 440.00 22monthsX 20.00
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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AlanLL
Tutor
6 years ago
To date, I have not received my 100.00 reward card or my one year of HBO.
Can you please make this happen.
Thank You
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Constructive
Employee
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34K Messages
6 years ago
@AlanLL No I can’t I have no authority
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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AlanLL
Tutor
6 years ago
To date, I have not received my 100.00 reward card or my one year of HBO.
Can you please tell me who has the authority to make it happen? A name and
phone number/Email address would be appreciated.
Thank You
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0
Constructive
Employee
•
34K Messages
6 years ago
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user, you might try using the contact us link at the bottom of the page and chat in with one of the specialist available, they seem to get things done pretty well
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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AlanLL
Tutor
6 years ago
chat with anyone who could help me.
Thanks
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litzdog911
ACE - Sage
•
46.4K Messages
6 years ago
As previously posted, you must contact the Reward Center for help with this ....
https://forums.att.com/t5/DIRECTV-Account/DIRECTV-Billing-and-Rewards/m-p/4877114#M3325
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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