New Member
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2 Messages
Disconnection error by employee
I called back on 12/28 to disco my DTV account. I wanted it disco'd the next day. I spoke with a lady that said she took care of it. After waiting for the disconnect email, I finally called back because the account was still active. A person by the name of Emanual finally got the account disco'd today but I'm not paying for any charges past 12/29. I need someone to ready the notes on my account and credit my account the dollars that are showing accrued. I will have a small balance that I will pay but I'm not paying up to 1/10 because of the error from the employee that did not do their job and issue the disconnect as requested.
Thanks
Doug Ditto
litzdog911
ACE - Sage
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46.7K Messages
4 years ago
Sorry, but that's not how account terminations work. Your account will terminate at the end of your billing cycle, and you'll owe until that date. It's been several years since DirecTV and many other companies changed the way you can terminate an account. No longer does it happen the day after you call.
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litzdog911
ACE - Sage
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46.7K Messages
4 years ago
I'm not a DirecTV employee, so can't do anything other than explain their policy. A policy that's been in effect for several years now. Calling DirecTV is your only remedy. But don't get your hopes up.
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)
Camilo, DIRECTV Community Specialist
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Juniper
ACE - Expert
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23.4K Messages
4 years ago
@dkditto
There is nothing to credit. You were billed correctly. AT&T moved all their services, including DirecTV, to full monthly billing a few years ago. There is no more proration.
This is the notice from 2018 that informs all of the update to Terms of Service. Doesn't matter if you used the rest of the month or not, this is how billing works. And in the last few years many companies have changed to this policy which is valid.
Please read this if you receive DIRECTV, AT&T U-verse® TV, AT&T Internet, AT&T Phone, and/or AT&T Fixed Wireless service(s). We want to remind you that you’re billed in advance for recurring service(s) and/or programming charges and applicable fees based on the terms of your current service agreement(s) with us. Starting January 14, 2019, subject to applicable laws, we’re updating your agreement(s) to include your recurring service(s)/programming charges and fees won’t be prorated if you cancel the above service(s) on any day other than the last day of your billing cycle. Your service(s) will continue until the end of your billing cycle but you won’t get a refund (prorated credits) for any remaining days left in your billing cycle. For products not listed above, refer to their terms of service for more information.
Questions about this change? Go to att.com/ProrationPolicy for more information and to see the revised section of your service agreement(s).
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Constructive
Employee
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34K Messages
4 years ago
their policy their problem that you agreed to
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Juniper
ACE - Expert
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23.4K Messages
4 years ago
Though I am not a fan of their updated Terms of Service no longer allowing proration, they can require you to pay for the full-service month regardless of if used or not. If you only canceled a few days into your service month, that is on you.
Bottom line, DirecTV is within their rights by requiring you to pay. You do not have the right to have them change the Terms of Service just for you.
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Hello. So that we can take a further look into your account requests, please provide your account number or phone number.
This conversation has been marked private for your security.
Jordan, DIRECTV Community Specialist
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litzdog911
ACE - Sage
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46.7K Messages
4 years ago
@DIRECTVhelp
Jordan, this thread is NOT PRIVATE.
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