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New Member

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1 Message

Friday, April 10th, 2020 5:01 PM

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Don’t call asking for money during a Global Pandemic!

Why is your company calling customers/former- customers at the present time asking for money on past due accounts, when we have a Global Pandemic going on where people are losing their jobs or getting their hours cut? Are you kidding me?! How heartless is your company? Don’t call people asking for money when people are having a hard enough time making sure they continue to have a roof over their heads and food on the table and for goodness sakes, TP to wipe with. Direct TV should be ashamed of themselves to call people demanding money at this time; especially today on Good Friday.

Employee

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34K Messages

5 years ago

is it an actual person or automated voice? someone must have forgot to shut off the automated dialers if a computer call

New Member

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1 Message

@Constructive

It’s an actual person. Not a computer.

The number they call from is ‭(779) 666-5352‬ which shows up Rockford, IL but obviously it’s not. I spoke with a woman, which is rep for Direct TV, and is now owned by AT&T. I told her the same as my comment states.

This is just not the time to call people asking for payments. They will get it when they get it. As soon as this horrible Pandemic is all over with; call away, but while people are ‭trying to pay for their mortgage/rent to make sure they have a roof over their head and food on the table; do not call.

ACE - Expert

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2K Messages

Sorry you don’t like it but those people are just doing their job. Simple solution, don’t answer the phone unless you know who is calling.

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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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1 Message

I obviously was not stating the reps. My comment and post is to Direct TV. They are the ones that make the reps call people at this time to try and collect money. Also, it doesn’t matter if someone answers the phone or not, they are still calling and that is my point of the post. Thank you for your attention to my comment though.

ACE - Professor

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2.3K Messages

This is a public forum. You're not talking to direcTV by posting here.

______________________________________________________
Former directv csr and tech support rep.
Proud Grandma of 3
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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1 Message

Yes, Thank you; I do realize that.

ACE - Expert

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21K Messages

5 years ago

DTV is not an essential service so it can still pursue past due accounts.


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