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Fake Account
My wife has a Direct TV account showing on her Credit Report. We never had Direct TV, ever. She has disputed this with Credit report, but it has come back up.
We need to have this account removed from the credit report. Can you help in this matter?
Juniper
ACE - Expert
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22.8K Messages
4 years ago
@mcpheebills05
It would be DirecTV, not Direct TV, as there is only 1 T in the brand (single word). Just something to be careful of so you don't get additional scams while resolving this.
You need to discuss with their fraud/identity theft team. Since hold times are high (low staffing per Covid restrictions), and that department works more on traditional business hours then the rest of customer support, I suggest using their webform to get the ball rolling. www.directv.com/notmyaccount
Also keep an eye on your credit report as well as card and bank accounts for any other suspicious activity. If they can start service with one company, then enough info is available to have this happen with other businesses.
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