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1 Message

Tuesday, February 4th, 2025 3:20 PM

FILE A CLAIM

Good Morning!  Could you please send me the https:// address for filing a claim?  We continue to receive calls regarding an open payment needed; however, our account was cancelled October 29th and our credit card was billed for three months after.  At the time of cancellation, we had a credit of $25.00.  I have documentation for all of this and need a place to share that documentation.

Thank you,

(edited for privacy – please do not post personal information)

ACE - Expert

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22.8K Messages

11 days ago

Sounds like the account was not canceled so continued to bill while it was still active until it got canceled by a later request (can only cancel over the phone) or auto-canceled for non-payment. You will need to call DirecTV to dispute. Say "cancel" at the voice prompt to route you directly.

They do not have a web address to dispute a bill (cancellation or otherwise). Previously the only online dispute was for a missing, misapplied (going not to the account it was for), or duplicate payment.

As a note, cancellation doesn't prorate the bill and instead goes through at the end of the service month. So ending with a credit balance would be very unusual.

ACE - Sage

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46.3K Messages

11 days ago

Filing a Better Business Bureau claim might help if calling is getting you nowhere. 

Community Support

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254.8K Messages

11 days ago

Hi @clarkelli. We're sorry you're still getting calls about your cancelled account. We have a specialist available to help you with your post. We're sending you a DM. John, DIRECTV Community Specialist


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