New Member
freaking help me please
My name zackary yekikian my ACC#262946198 i have closed my account in jan they turned off my service before the day they were suppose to i called back explaining the problem and told them that i need the cable back on for 2more days the lady resigned me up and restarted my account i explain over and over again in the recorded convo that i was not resigning up or starting a new account i just needed it on for 2 more days and i already prepaid a month in advance and sent in payment so they can take out the differences and mail me a check from what was left over i watch my 2 days of tv and I started using apps like netflixs and prime and so on the problem this lady resigned me up and the cable was for a few months and now i owe 400 and something dollars ive called in feb when i noticed this i called back in march and april and 2 times and may iwas told it was cancelled at first not to worry and i owe nothing and i would be receiving money back then in feb i was dont worry your accounts closed when it was not and that i could keep equipment or throw it away i did not need to return it then i was told the nest 4 times that i would be called back by a supervisor after being on the for 45mins to 2hr and 30mins explaining being transfred being transferedagain waiting on hold for 20 to 40 mins at a time and being hung up on at least for sure 7 or 8 times.this last time i called i was on the phone for 1hr and 18mins beacause i refused to accpect i being called back and waited for a supervisor finally talked to a lady for 40 mins and then after all was told she was atat and couldnt help me and needed to transfer me to direct tv then was told they would make sure and tell the nxt person everthing so i wont have to wait another hour and 20 mins then you know what happened i was taken back to the main automated menue and when i got to some on the phone they knew nothing i explain for 27 mins (Edited per community guidelines) was going on very nicely and said i do not want to called back and i want a supervisor and ill wait was put on hold for 32 mins then hung up on and all these people had my phone number to call me back the last person i talked to was a ida badge number RT7382 swearing that a supervisor will call me back asap i told its a lie and this is a game toyour customer service employees and she swore to me it would taken care of and she promised they would call me never happened Im still getting emails from you guys harrassing and bringing me emotional distress and deprssion station i still owe you money and i going to get thrown into collections so I would please ask a person in charge that has authority to fix this gives me a call and we can get this over with please god please ty
sandblaster
ACE - Expert
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2K Messages
5 years ago
That is one long run on sentence. Pretty impossible to read. In any event, this is a customer to customer forum, not customer support. No one here has access to your account. You need to call customer support directly.
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shannon02
ACE - Expert
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21.1K Messages
5 years ago
DTV doesn't bill in advance so you can't pay in advance.
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Juniper
ACE - Expert
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22.9K Messages
5 years ago
@Turkey8318
Sorry your post is difficult to read, not only is it a wall of text, but there is no punctuation so the entire screen is one sentence. However I think I got the key points of your issue.
DirecTV bills at the beginning of the service month, not after it has been used. That is as in advance as they get. The big issue is that when you reactivated service (from it being canceled too early) that became the new day 1 of your service month. The other part, it doesn't matter how many days within your service month you cancel as you pay for the entire service month. As of the beginning of last year, they no longer prorate service.
This is a public forum of other customers, not DirecTV support. Never post personal info (phone numbers, account numbers, agent IDs, etc.). For official support you have to call. They don't call you as call centers are inbound support. Unfortunately per Covid-19 they are very short staffed with many call centers closed temporarily.
https://support.directv.com/contact
For reference here is the notice they sent us in 2018 about no longer prorating bills, meaning were are responsible for the entire service month even if we cancel day 1 into it.
(edited)
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