Getting My Overpayment refund

dunno you need to call them

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@nevdan wrote:

I canceled service June 3rd after I had made a payment for the next month, July.  My renewal date was June 8,2019.  How do I get the label and refund?  They said they sent a box and lable for the equipment.

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When you say renewal date of June 8, do you mean your service month is June 8 through July 7? If so, then you shouldn't have been able to make a payment for the next month as the bill wouldn't have existed until June 9. I would recheck to make sure you are looking at the service dates, not the day the payment goes through. As of January 2019 no matter when you call to cancel, cancellation goes through at the end of your service month. So you pay for and receive services for the full month, no prorating for partial month.

As for Equipment, that process changed a little over a year ago. You now take any returnable models to a participating FedEx or UPS (not USPS) store for your free return. Make sure to keep receipt showing they took possession. They only use the old process of sending you a return box by FedEx, with shipping back by USPS (not UPS), if you service address is too far away (over 10 miles as I recall) from a participating shipper. What are the models of your boxes?

Okay well those are the billing dates CS gave me.  My bill for PREPAYMENT for the next cycle was due the 9th.  I PREPAID for the next full month of June 8th to July 9th on June 3rd. THEN I canceled on the same day due to crappy service again so the end of my service month was the 8th.  I PREPAID  for the next month of service.  They admit they OWE ME

As far as equipment goes we all know that AT&T updated their equipment return process, I have it in writing and 2 customer service people confirmed that the will NO LONGER  require the HR34-100 models back.  They are old and not up to date for their new up to date service, so said I should just recycle or throw it out.  This was also what I was directed to do with the last 5 HR34's they kept sending me over the last two years because those are OLD, OUT DATED, JUNK.  

Not only that but I am in a rural area, the only UPS/FEDEX places to ship are in Idaho, Utah, or CA, I live in Nevada.  Your certainly not an expert by any means,

@nevdan no need for a personal attack on someone trying to help. @Juniper @Has been in these forums since 2007 helping people with many issues. 

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@nevdan wrote:

Okay well those are the billing dates CS gave me.  My bill for PREPAYMENT for the next cycle was due the 9th.  I PREPAID for the next full month of June 8th to July 9th on June 3rd. THEN I canceled on the same day due to crappy service again so the end of my service month was the 8th.  I PREPAID  for the next month of service.  They admit they OWE ME

 

As far as equipment goes we all know that AT&T updated their equipment return process, I have it in writing and 2 customer service people confirmed that the will NO LONGER  require the HR34-100 models back.  They are old and not up to date for their new up to date service, so said I should just recycle or throw it out.  This was also what I was directed to do with the last 5 HR34's they kept sending me over the last two years because those are OLD, OUT DATED, JUNK.  

 

Not only that but I am in a rural area, the only UPS/FEDEX places to ship are in Idaho, Utah, or CA, I live in Nevada.  Your certainly not an expert by any means,

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You mentioned the agent said a box/label was on the way. Too many agents have quoted the old process without even looking, so I wanted to be sure you had the current info. They do in a case by case basis use the old method if your service address is considered too far away from a participating shipper (over 10 miles as I recall). So with the closet location being in neighboring state, then fair enough.

The 1st generation Genie (HR34) was ok at launch. But with later updates, it could not keep up, resulting in a massive redesign in the 2nd/3rd generation (HR44/HR54). So it was the 1st of a new equipment line and paved the way for a much better experience in the later 2 models. As such the HR34 (and 1st gen Mini Genie C31) are the only SWM-only boxes that are non-returnable. Only all Genie/Mini Genies since, and the H25, are returnable. Non-returnable, after you remove the access card, are recycled as you would other electronics.

I am astounded you had received HR34s in the last 2 years as they were made non-returnable well before that and should have been out of stock resulting in getting at least the HR44 with any warranty replacements. If these were replaced by tech (not drop shipped), then tech was in the wrong as they shouldn't have been holding on to those models by that point.

DirecTV doesn't have us prepay before the month starts, as bill produces on day 2 of the cycle. So what you described didn't add up, so wanted to double check the service dates or to see if the payment was actually for May 8th through June 7th. Bill is not due on the 2nd day of cycle, but the 20th day. Day 2 is when the bill produces and payment goes through only if you are on auto bill pay with your card. So paying on June 3rd for service that doesn't start until June 8th is an issue. If agent had you pay that, they were in the wrong as nobody should pay until the bill exists so you can confirm you are paying the correct amount.

Used to be refunds would go through 30 days from disconnect, but with the change this year of disconnects being end of billing month so no refunds should be needed was the intention. As such it may need to be refunded manually. You can either call DirecTV back, or use their webform process as it is was a payment that shouldn't have even happened as the bill didn't exist yet: www.directv.com/paymentdispute

I am certainly an expert in this forum, by my participation and assistance I have provided over time. However, I can only assist based on the information you provide. Having no access to your account I cannot see your exact billing dates or where you are in relation to a participating shipper.