Hard drive is broken - no one answering at technical support

Unfortunately, I have no other option to solve my problem other than speak to a tech rep. All the AT&T physical stores are closed, no one answers any number, other than billing (who I had to go through first to verify my protection plan), and I am stuck with a broken hard drive.

I thought most companies were moving call center employees to work from home. I believe I talked to two people in other countries in billing, with no problem getting through.

@SMBeckTX work from home call centers isnt possible, call centers have thousands of lines, whereas most homes have 1 and when that person gets off work the personal home phone would continue to ring all hours of the evening. the call center people were given 160 hours of personal paid time off to deal with children out of school or if they are feeling under the weather or act as a care giver for an ill person.

@nabukl asurion is the insurance for all carriers and other electronic providers, and was never a part of att or directv, since they dont allow work from home on a regular basis att does not have a system in place to allow thousands of call center workers work from home and with the rapid spread of the virus there was no time to implement a process

Funny how lots of other companies have been able to do it, but AT&T can’t figure it out.

I have received emails from every other business I deal with, explaining their changes being made and how it affects the consumer, how they are trying to continue to serve us, etc. Nothing from AT&T.

@Marilou no signal means the TVs are on the wrong input or a bad or loose HDMI cable so unless your directv boxes arent physically turning on then its not your service failing, if it said no satellite or cant connect satellite then that would be your service. make sure your directv device is turned on and go through your inputs waiting a couple seconds between each input use your original tv remote or the button on the tv normally labeled source or input

actually got through after one hour and 40 minutes on hold. And on a side note, you are correct in your response. Somehow (probably due to extended family here in the house) The wire on the back of the tv got moved to the slot designated for my firestick. Someone probably moving the firestick to the other room and accidentally unplugging the wrong one first and randomly plugging it back into the wrong slot. Had we not had a power outage yesterday I probably would not have suspected a blown box or reciever on the dish as my first option of diagnosis. Coincidental to say the least. Thanks for the reply. I probably would have been able to fix it with your comment had I not been able to get through.

@Marilou glad it worked out be safe and enjoy your programming