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Help with billing issue

Our monthly direct tv bill has increased from $66 per month to $137 per month with no notification. Could someone contact me as I have not been able to get in touch with anyone by phone. We will be contacting Dish and make that move if we do not get help with this matter.

Responses

Constructive

Employee

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34K Messages

5 years ago

sounds like your promotions expired and you now are paying regular price

3

S

Skeeter1

New Member

I have tried for two days now to speak with a represenative but have not had any luck.....is there anyway someone could assist me? We will be moving forward on going to a new carrier if we do not get some assistance as we were guaranteed our rates would not go up when we started with Direct

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5 years ago

0

nabukl

ACE - Professor

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2.3K Messages

No one here can help you this isn't customer service, you just have to wait it out on hold, sorry there isn't any other answer. You CAN compare previous bills but it really sounds like you had promotional discounts that have expired this is actually documented on the bills so YES you have been notified.

______________________________________________________
Former directv csr and tech support rep.
Proud Grandma of 3

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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5 years ago

0

Constructive

Employee

•

34K Messages

@Skeeter1 this is a customer forum and we as customers have no access to your account all you can do is call and endure the high hold times

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

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5 years ago

0

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Skeeter1

Help with billing issue

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nabukl

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Skeeter1

Help with billing issue

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