4 Messages
Horrible customer service
What a shame when you have a valid complaint, you can't even contact a manager. I will be cancelling my service as soon as my contract is up. Why would I call customer service to register a complaint about another customer service rep?? How ridiculous. It would be really helpful as well if the customer service ppl spoke English that was understandable. Had 2 different reps and both were very very hard to understand. Horrible customer service.
No resolution to my issue.
litzdog911
ACE - Sage
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45.9K Messages
1 year ago
What's your issue? Maybe we can help you here.
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Disgruntled_Customer
4 Messages
1 year ago
I've always had on demand tv. Used it a lot. For the past week, no matter which on demand program I try to watch, I get the same message "The service is temporarily unavailable. Please try looking for your title later"
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litzdog911
ACE - Sage
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45.9K Messages
1 year ago
What equipment do you have? Models?
What troubleshooting have you tried so far?
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shannon02
ACE - Expert
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20.3K Messages
1 year ago
On Demand is sent over the internet so check your internet connection. DTV has nothing to do with On Demand other then sending you to the channels servers.
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Disgruntled_Customer
4 Messages
1 year ago
Internet is good. Checked many times. Even went thru it with both service reps. On demand is not working for any on demand programs
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cindynews1
2 Messages
3 months ago
Spent 52 minutes on line to set up service. Agent asked if she could put me on a brief hold due to an error message on her computer and she needed to consult a supervisor. A new agent came on line and wanted to start the entire process over again as if I was a brand new caller and had not been trying to set up service for the last 52 minutes. Then told me I could not have been talking to Direct TV for the last 52 minutes. It must have been a diferent company. Well how could that be if I never hung up the call and my cell phone showed I'd been on the same call for 52 minutes to the Direct TV phone number? The sheer stupidity was unbelievable
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